Teamleader Customer Team V-ZUG

Company Description

We are a great team and are repeatedly recognized by Great Place to Work as the best employer. Do you lack appreciation? We are known for our positive feedback culture. Do you want to advance professionally? Then benefit from generous continuing education budgets and almost unlimited career and change opportunities in the IT universe of UMB. Do you have no idea what is going on in the company? We inform openly and honestly about what is happening. There are 1000 reasons to work at UMB. Apply now and learn more.

Job Description

• You represent UMB in the market and ensure professional, customer-oriented support in the environment of V-ZUG
• You lead the Customer Team V-ZUG strategically and operationally and take responsibility for team building, team development, and operational performance
• You ensure quality, efficiency, productivity, and profitability in accordance with financial specifications
• You ensure that agreed operational tasks are reliably implemented and defined work processes are adhered to
• You ensure competent advice, support, and care for the assigned customer
• You interdisciplinary support smooth end-to-end support for our customers and promote cooperation with internal specialist departments
• You are an innovation driver for your Customer Team and contribute new ideas for the further development of services, cooperation, and customer experience
• You take on leadership tasks such as resource planning, coordination of colleague assignments, recruitment, feedback meetings, as well as training and development planning
• You participate in leadership topics within the management team and actively contribute your experience to the further development of the organization

Qualifications

• You have completed vocational training and bring sound specialist knowledge in the field of infrastructure and ICT services
• You have further training or experience in the field of Service Management, ideally with an understanding of frameworks such as ITIL
• You are familiar with service portfolios, service operating models, and the requirements in the IT Service Provider Business.
• You have several years of experience in the IT Service Provider Business and bring leadership experience from a project or team role
• You enjoy leading, motivating, and accompanying colleagues in their professional and personal development
• You communicate clearly, appropriately to the level, and bindingly, and bring strong change management skills for cooperation and change
• You work reliably, independently, and in a structured manner and maintain an overview even in demanding situations
• You think service-oriented, solution-oriented, and networked and act responsibly
• You convince through a professional appearance, negotiation skills, and high identification with UMB
• You have very good German skills and bring English skills

Additional Information

This is also why you should apply right now.
Stuck in traffic every day? Home office is an integral part of our corporate culture. Need a break? At UMB, up to 9 weeks of vacation are possible. Always working? Our great events are known industry-wide. We do everything to promote team cohesion.
Apply now, and learn more about the 1000 reasons to work for the best employer in Switzerland.
As the best employer in Switzerland, we find our new colleagues mostly through recommendations – and otherwise through job advertisements. Therefore, please no dossiers from recruitment agencies, thank you.

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