Social media specialist

Bern, Switzerland (and home office) | 80-100%

Your contribution

• Support Swiss representations abroad in developing their social media presence: strategy, positioning, account management, coaching and best practices
• Analyze and develop the social media presence of the external network through audits, concrete recommendations, training courses, workshops and practical tools
• Ensure community management of the FDFA channels and the Head of Department, monitor reactions and discussions, and coordinate responses with the competent services, also on sensitive topics
• Measure and analyze the performance of channels and content, develop key performance indicators (KPIs) and the reporting system, and formulate recommendations aimed at constantly improving their impact
• Identify trends and new ways of use, conduct comparative analyses, test new tools, formats and functionalities, and actively propose new approaches to the Social media team
• Contribute to the development of standards, processes and best practices in social media at the FDFA, in Switzerland and in the external network

What distinguishes you

• Training or professional path in the communications, social media or related sector (apprenticeship, higher education diploma, university of applied sciences, university or equivalent training)
• Professional experience in the social media sector, preferably in a company, an agency, a media organ or within an organization with a strong digital presence
• Excellent mastery of the main social media platforms, their respective management tools and their developments, as well as solid experience in social media analysis, reporting and KPI monitoring
• Proven experience in community management, also regarding sensitive topics, as well as in consulting, verifying and monitoring accounts
• Excellent analytical and editorial skills, service orientation, initiative and the ability to work independently, while enjoying teamwork
• Excellent knowledge of two official languages and English; knowledge of a third official language constitutes a preferential qualification

In summary

What we offer

• Working for Switzerland We strive for the successful Swiss model and work for the well-being of the population.
• Experiencing diversity The realization of equal opportunities allows us to express our skills to the fullest and to contemplate different points of view.
• Fit in the workplace We provide support and advice to our employees on the topic of physical and mental health.

All benefits (https://www.stelle.admin.ch/stelle/it/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html)

The Federal Department of Foreign Affairs (FDFA) coordinates and defines, on mandate of the Federal Council, Switzerland's foreign policy, protects the interests of the country and promotes the values of Switzerland.

The General Secretariat (GS-FDFA) supports and advises, as staff, the Head of Department in their daily activity. It coordinates affairs for the Parliament and the Federal Council, informing the public about the Department's activities. It also participates in contract management within the FDFA, supervises the Compliance Office and verifies the effectiveness of risk management, controls and management and supervision processes. The GS monitors compliance with equal opportunities within the Department and deals with all historical matters relating to the FDFA. Also part of the General Secretariat is Presence Switzerland, which implements the strategy for Switzerland's international communication dictated by the Federal Council

Complementary information

Questions about the workplace

Jade Guerne
+41 58 48 45889

Questions about the application

HRB EDA