ICT Helpdesk Employee Professional

Zollikofen, Schweiz (and home office) | 80-100%

This is your contribution

• Receive fault reports, questions and change requests from our customers
• Record, understand and classify customer concerns in the ticketing system
• Resolve faults via telephone via Remote Support and support users in using the digital services of the Confederation
• Forward fault tickets to the responsible 2nd-level units and coordinate their processing progress
• Participate in the development of new support services and support their implementation

This makes you unique

• Sound IT knowledge and experience in First and/or Second Level Support, knowledge of the ITSM tools BMC Remedy and BMC Helix
• High service orientation and understanding of customer needs
• Motivated, committed and independent personality with a team-oriented way of working
• Socially competent, strong communicator, flexible and resilient
• Very good knowledge of two official languages, knowledge of the third official language is an advantage

In a nutshell

Do you thrive in direct contact with customers and find solutions for their concerns? Customer satisfaction begins with you -- help support and shape the customer service of tomorrow! With your commitment and your passion, you are an important success factor for customer satisfaction in the expansion of digitalization.

This is what we offer

• Working for Switzerland We are committed to the success model of Switzerland and work for the welfare of the population.
• Lived diversity Thanks to equal opportunity, we develop our competencies and bring in different perspectives.
• Healthy in the workplace We support and advise our employees in the area of physical and mental health.

All benefits (https://www.stelle.admin.ch/stelle/de/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html)

How much (B)IT is in you?

We - the Bundesamt für Informatik und Telekommunikation (BIT) - are the future-oriented and agile office. With us, curious minds, ambitious doers and innovative forward-thinkers develop diverse digital solutions for Switzerland. We support and promote mobile and location-independent working. This allows our team players to design their work flexibly and individually where possible - for the compatibility of family and career. In addition, we maintain an open "Du" culture at BIT and promote you and your future with a wide range of training and further education opportunities.

Additional information

Please apply via our application management system. To do this, click on <<Apply now>>.
We do not consider personnel service providers for this job vacancy.

Questions about the position

Marco Gerber
Head of Chapter Support Services
+41 58 46 33199