ICT System Manager

Your future starts here #

As a System Manager, you are the central hub in the operative operation (24/7) of business-critical ICT services:

You work closely with operations, engineering, suppliers, and internal as well as external customers. In doing so, you combine methodical event, incident & problem management with a holistic view - including continuous optimization of processes and tools.

• Proactive and continuous monitoring of ICT services, networks, and applications via central observability dashboards
• Event analysis, qualification, triage, and correlation of system messages and alarms to avoid escalations
• Anomaly detection, early identification of deviations in normal operations to prevent outages preventively
• Ensure stakeholder communication (internal/external) including status updates, decision-making bases, and follow-up
• Analyze disturbances and derive sustainable measures together with engineering/operations (problem/root-cause approaches)
• Lead calmly, clearly, and reliably in critical situations
• Working in 24/7 operations, high reliability, and unrestricted readiness for shift work (night, weekends, holidays)

Your skills

• Several years of experience in ICT service operations or IT Service Management, ideally in incident/major incident management
• Completed education/further training in the ICT environment (e.g., computer science, cloud, system technology/network) or corresponding many years of professional experience in IT
• Experience in handling modern monitoring and observability platforms (e.g., Grafana, Splunk, or Prometheus)
• Good knowledge of ITIL processes, especially in event, incident, change, and problem management
• Strong analytical skills, networked thinking, and a structured approach to complex disturbances
• Precise, audience-appropriate expression and communication, both technical towards engineers and service-oriented towards management
• Very good German as well as good knowledge of English and French
• Hands-on mentality: you roll up your sleeves, prioritize pragmatically, and ensure consistent implementation
• Experience with continuous improvement (processes, tooling, automation) and high quality standards
• Readiness for regular shift work (24/7)
• Driver's license

With us, you have the opportunity to work in one of our offices in Switzerland or in the home office. In doing so, you come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. Benefits.

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Is it a match? Apply now. #

Discover what you can do #

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Further questions?

Here you will find answers to the most important and frequently asked questions.

To all recruiters: Swisscom does not accept resumes from agencies. Please do not forward resumes to our job's alias, to Swisscom employees, or to any other organizational body. Swisscom is not responsible for fees in connection with unsolicited resumes.

Contact person

Melek Vatanacan

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Talent Acquisition Manager

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+41 (79) 9284025

Your home base

Swisscom (Schweiz) AG

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Binzstrasse 7, 8045 Zürich

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