Software Support & Quality Assurance

You are open-minded, committed, and customer-oriented.

You are looking for a new, versatile, and demanding challenge in software support and want to successfully contribute and effectively use your profound experience in technical and specialist customer support as well as in quality assurance...

Appreciation as well as collegiality are a "must" for you

Then we are looking for exactly you!

We are

an established, growing software company in the Zürcher Oberland. As part of a globally active network of software companies, we benefit from synergies. For our long-standing clientele, we offer various, complex business software products in the field of occupational pension schemes, which has been successful for over 40 years, and we are looking for a new employee in Software Support & Quality Assurance.

We offer you

Responsibility in customer care within a very wide range of tasks. You maintain and deepen our customer relationships and help shape the future of our software products! In a small, professional support team, you contribute your experience and competence and solve exciting tasks in cooperation with the Product Owner and the development team.

You will take on

• independent, friendly, and competent customer care as well as the answering of specialist and technical inquiries – both by telephone and in writing.
• the dispatching of customer tickets.
• the independent answering and implementation of customer inquiries such as: booking adjustments, recording licenses, form letter adjustments, or configuration requirements.
• responsibility for regular customer meetings and visits; you ensure transparent customer communication and collect information on operational topics or the customer roadmap.
• the specialist testing of software developments to ensure smooth functionality and actively assist with the market launch.
• the installation of releases at customer sites, checking the release notes, and performing annual system updates.
• in close cooperation with the Product Owner and the development team, the coordination of different tasks.
• the creation or adjustment of specialist documentation, instructions, and checklists for software implementations.
• with pleasure, additional administrative tasks and participation in various projects.

You bring

• a completed commercial or technical education or comparable qualification.
• several years of experience in customer care.
• a strong customer and service orientation as well as strong communication skills and enjoyment of direct customer contact with a high awareness of quality.
• pension fund know-how (advantageous) and enthusiasm to familiarize yourself with new areas of activity.
• IT affinity and a good understanding of complex technical contexts.
• good PC user skills and confident handling of MS Office (Word, Excel).
• very good German skills and English skills in speaking and writing (French is an advantage).
• enthusiasm and joy to actively contribute and help shape your area of responsibility independently.
• an independent, reliable, solution-oriented, and efficient way of working.
• flexibility and high teamwork skills.
• residence in Switzerland.

You can expect

• flexible working hours
• Home-Office possibility (up to 3 days per week)
• 5 weeks vacation
• flat structures, small teams, and a good working atmosphere
• a spacious and bright office, committed and supportive team colleagues
• a responsible and varied activity in an agile environment
• direct customer contact
• the opportunity to play a key role in the further development of our pension fund software products
• good social benefits
• further training opportunities
• travel activity within the international group and customer visits

We look forward to your application.

Please note that we will review the incoming documents from 21 October. We will contact you afterwards.

Please also note that we only consider direct applications and do not accept applications via recruitment agencies or personnel agencies.

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