Customer Advisor: Schweizerische Post Fribourg and Home Office

Are you...

communicative, motivated, enthusiastic and do you enjoy contact with customers? Then come to us, we will promote and develop you. From 26 October 2026 we are looking for you for our service center in Fribourg - we look forward to your application.

We are...

Callpoint - a Swiss Call Center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived.

Your responsibility

• Telephone and written customer support in the national private customer area
• Receipt and processing of complaints
• Recording, changing and forwarding of customer and order data
• Receipt and processing of e-mails and letter correspondence
• Processing of loss reports (investigation)
• Checking customer data in the CRM system

Your profile

• Completed commercial vocational training or equivalent
• Strong customer orientation, strong communication skills
• Very good CH-German and French or Italian skills (English skills an advantage)
• Teamwork skills, reliability and sense of duty
• Flexibility
• Good PC user skills

Your advantages

• Modern, pleasant and collegial working atmosphere with a workplace directly next to the Fribourg station
• first-class training as well as continuous professional and personal development opportunities
• Attractive employment conditions according to the collective labor agreement of the contact center industry
• Workload 80 - 100% possible
• After the training and induction phase (3 months) home office is possible
• Starting salary of CHF 4'519.- (with at least one foreign language French or Italian). The salary is paid 12 x per year.
• Up to the 5th year of service one more day of vacation every year, purchase of further vacation possible (You can buy additional vacation)
• Employee benefits depending on the customer project
• Working hours from Monday to Friday between 07:30 to 18:00 or from 10:15 to 19:45 (early or late shift), as well as one to two Saturdays per month from 08:00 to 12:00

Have we aroused your interest? Then we look forward to your application. You can apply online or via email. No cover letter or CV at hand? No problem, write us an email and let us know how we can contact you. Your questions will be happily answered by Miriam Thüler, ,

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