Coordinator/ Agent (m/f/d) Emergency Call Center Night Shift (60%-80%)

Medicall is the unique Switzerland-wide service provider for people worldwide around the clock. Every day, we support people in emergency situations with a lot of passion and expertise - this challenge guarantees an exciting and meaningful activity.

Main tasks

Imagine you could support people in acute emergency situations daily and contribute directly to their well-being and safety. With us, you are part of a highly motivated team in our 24-hour emergency call center. You are the first point of contact for emergency calls and the decisive link to helpers and security/rescue organizations. This position offers you not only the opportunity to master challenges but is also an exciting and meaningful task.

• Receiving incoming emergency calls via telephone
• Providing assistance for older and elderly people
• Recording customer requests
• Triage of emergency calls with private helpers or security/rescue forces
• Ensuring the occupational safety of solo workers

Your skills and talents

• Swiss German or German at native level and very good French skills are a must. Good Italian and English skills ideally round off your language profile
• You enjoy working at night, both on weekdays and on weekends
• You are flexible and also take on day shifts if required
• Quick comprehension to act effectively in emergency situations
• Robust stress resistance and the ability to keep a clear head in challenging situations
• Empathy and social sensitivity, especially when dealing with older people
• Passion for interpersonal communication and customer service
• You are technically savvy and can familiarize yourself with the various IT systems without problems in a short time

What our employees appreciate about us

• Employee-friendly shift operation (long-term planning and good shift scheduling)
• Open and team-oriented corporate culture with high employee appreciation
• A dynamic work culture with fast decision-making processes and flat hierarchies
• Meaningful activity for an appreciative clientele
• Above-average social benefits
• 26 vacation days and from the age of 50, 31 vacation days
• Special conditions on insurance benefits as well as other fringe benefits
• Free parking spaces
• Possibility for home office for a part of the workload (after training)

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