Dispatcher / Operations Engineer (m/f/d) with option: Deputy Head of Operations

Your challenges...

You are the conductor of the technical orchestra and actively coordinate the daily business of the Service Desk. The processes and workflows of the operational business are your focus. You distribute tasks and support the Support and Operations Engineers in complying with processes and are the first point of contact for questions on these topics. You are a passionate technician yourself who can handle problems in 1st and 2nd level. You work closely with the Department Head to improve and further develop current processes. You can imagine taking on responsibility as Deputy Department Head.

• You succeed in keeping a cool head even in a heated situation
• You always maintain an overview, even with various customer inquiries
• You enjoy working with apprentices and actively help to train and supervise them
• Experience in dealing with ISO 7018

What you should bring...

Dispatcher:

• Several years of experience in the IT operations / Engineering / MSP environment. Ideally in the role of a Dispatcher.
• Experience in coordinating several team members
• Further developing support processes and supporting the team in compliance
• Experience in de-escalating difficult cases and upset customers
• First point of contact for coordinative and procedural inquiries from the support team
• Routine ticket triage and escalation

Operations Engineer:

• Analysis and resolution of complex incidents and problems
• Conducting Root Cause Analyses
• Operation with Microsoft (On-Prem & Cloud), Linux systems, Citrix and terminal servers
• Administration and troubleshooting of: Virtualization (Nutanix), Backup (Veeam) and Network (OPNsense, UniFi)
• Analysis of monitoring and security events (Zabbix, Wazuh)
• Maintenance & processing of GIT repositories
• Support and coaching of the Service Desk (1st Level)
• Participation in maintenance and system optimizations

Advantageous:

• Experience with Docker / Kubernetes
• Knowledge in Identity Management (Keycloak)
• Experience in Citrix environments
• Operation of modern platforms such as Docker and Kubernetes
• ITIL certification or experience in dealing with it
• Experience in dealing with ISO 7018.
• Experience in working with n8n automations
• Experience with Grommunio
• Experience with TS+
• Automation of workflows using Ansible/AWX

Your Person:

• You think in systems and contexts, not in individual tickets.
• You maintain an overview, even when many tasks are running in parallel.
• You have a good sense for the abilities and skills of your employees.
• You take responsibility where necessary.
• You actively share your knowledge with others
• You have the ambition to leave systems better than you found them

What we offer you

• Home Office, Remote Office and customer offices
• Flexible working hours
• Badi passes for city of Zurich swimming pools
• Open corporate culture with fun at work
• New, bright and modern offices
• Workplace, 10min away from Bhf Zürich-Hardbrücke
• Free drinks and snacks available in the office
• Regular team events and Lunch & Learns with offered lunch
• Opportunity for self-realization as well as support for initial and further training
• Opportunity for a partnership in the company

Apply now

We look forward to your meaningful application via the contact form on

Dossiers from recruitment agencies cannot be considered.

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