Telephone Operator (a)

Working for the Canton of Luzern means helping to shape the future - that of the canton, its inhabitants, and not least your own. More than 7'000 employees in 200 different professions contribute daily to the excellent quality of life in our canton.

The State Chancellery of the Canton of Luzern supports the government and parliament as a staff office and ensures coordination between the legislature and the executive. The State Chancellery informs the public about the activities of the government and parliament.

The "a" in the job title stands for "alle" (all). The Canton of Luzern stands for diversity and variety.

Telephone Operator (a) #

40% | Luzern | as of 01.12.2026 or by arrangement | Home office possible ##

The telephone exchange is an important first point of contact for the cantonal administration. In a small team, you work together to ensure that callers are supported in a friendly and competent manner and are quickly forwarded to the right place. You cover the telephone hours from 07.30-11.45 and 13.15-17.30 together and in coordination within the team.

Your tasks

• You receive calls in a friendly and professional manner and are an important first point of contact for inquiries to the cantonal administration.
• You support callers with their requests and connect them with the responsible offices, departments, or employees.
• You receive reports of disturbances in the telephony area and forward them to the responsible offices.
• You support the head of the telephone exchange with administrative and organizational tasks.
• Together with the team, you ensure reliable availability of the telephone exchange.

Your profile

• You have several years of professional experience on the telephone as well as in dealing with customers and/or employees.
• A friendly and confident oral manner of expression in Swiss German distinguishes you.
• Knowledge of English, French, and Italian is an advantage for telephone contact.
• You have good MS Office skills as well as enjoyment in working in a team.
• You are flexible in terms of time and coordinate your shifts within the telephone hours with the team. The 40% workload is planned within the framework of the annual working time and can vary accordingly.

Communication
Sandra Rosica
Head of Telephone Exchange

+41 41 228 50 10