Professional ICT Helpdesk Collaborator

Zollikofen, Switzerland (and home office) | 80-100%

Your contribution

• Handle fault reports, questions, and modification requests from our customers
• Register customer requests in the ticket system, analyze, and classify them
• Resolve faults by telephone via remote assistance and provide support to users of the digital services of the Confederation
• Forward fault reports to the competent second-level support services and coordinate their processing
• Participate in the development of new support services and provide assistance in their implementation

What distinguishes you

• In-depth IT knowledge, experience in first and second-level support as well as knowledge of the ITSM tools BMC Remedy and BMC Helix
• High orientation towards performance and customer needs
• Motivation, commitment, autonomy, and team spirit
• Social skills and communication abilities; flexibility and psychophysical resilience
• Excellent knowledge of two official languages; knowledge of a third constitutes a preferential qualification

In summary

Do you give your best in direct contact with customers and in resolving their problems? Thanks to your commitment and passion, you will be a key success factor in ensuring customer satisfaction along the path of digitalization. Join us to help build the customer service of tomorrow!

What we offer

• Working for Switzerland We strive for the successful Swiss model and work for the well-being of the population.
• Living diversity The implementation of equal opportunities allows us to express our skills to the fullest and to consider different points of view.
• Fit in the workplace We provide support and advice to our employees on the topic of physical and mental health.

All benefits (https://www.stelle.admin.ch/stelle/it/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html)

How much affinity do you have with the (F)ICT?

The Federal Office of Information Technology and Telecommunications (OFIT) is a dynamic and future-oriented office, where curious, ambitious, innovative, and visionary minds develop multiple digital solutions for Switzerland. We support and encourage mobile work and teleworking. Our staff, as far as possible, can manage work in a flexible and individual manner to ensure compatibility between work and family. In addition, at OFIT we promote an open and informal work culture and will support you in your professional future with a wide range of training and continuing education courses.

Complementary information

Please apply via our application management system. To this end, click on <<Apply>>.
For this position, we do not consider offers from recruitment agencies.

Questions about the workplace

Marco Gerber
Head of Support Services
+41 58 46 33199