IT Support Lead / Project Manager

• IT - IT Infrastructure & Operations
• Permanent position
• Part-time, 100%
• 2nd Level Support

Your tasks

• You lead and further develop the support team professionally and organizationally.
• You actively participate in operational support.
• You coordinate escalations, priorities, and the collaboration between support, customers, and management.
• You plan and accompany customer projects, for example, migrations or the introduction of new IT solutions.
• You maintain customer environments in the areas of Microsoft 365, end devices, servers, network, security, and VoIP.
• You work with ticketing, RMM, and monitoring solutions and help develop processes for proactive support.
• You ensure that customer documentation is maintained completely and in a practical manner.
• You support the further development of our tech stack and contribute suggestions for improvement.

Your profile

• Training as an Informatiker/in EFZ, HF, or comparable practical experience.
• Several years of experience in IT support, system engineering, or managed services.
• Enjoyment of a hands-on role with responsibility for the team, customers, and technical quality.
• Experience in or interest in team leadership and project management.
• Very good knowledge of Microsoft environments, especially Microsoft 365, Intune, Entra ID, Exchange, Windows Server, and Active Directory.
• Good knowledge of network, firewall, backup, monitoring, and endpoint management.
• Experience with virtualization, for example, Proxmox VE or Hyper-V, is an advantage.
• Knowledge in VoIP and security is welcome.
• Very good German skills; English is a plus.
• You communicate clearly, take responsibility, and work in a structured manner.

What awaits you

• A versatile role with a clear mix of support, leadership, and project work.
• Direct creative freedom in a small, well-coordinated team.
• Modern technologies and varied customer environments.
• Development opportunities towards project management.
• Hybrid working by arrangement; support tasks require regular presence.
• 40-hour week at 100% workload.
• Support for further training and certifications.
• Family-like culture, short distances, and a pragmatic, hands-on working environment.
• Workplace in the Basel region with good public transport connections and parking possibilities.