Customer Supporter

Customer Supporter (all)
About cyon
cyon is an independent web hosting provider with over 20 years of experience based in Basel. Around 50,000 customers trust cyon – because of personal support, easy management, and sustainable hosting. We combine technical competence with proximity and warmth.
As a member of the Customer Success team, you help our customers with questions and problems regarding our products. A call or an email to us should be a joyful experience. Together with the team, you solve tricky technical problems and wow our customers with crisp emails and a friendly tone. In addition to everyday support, you work on projects and take on various roles.
Your tasks
You support customers with questions and problems regarding cyon's products.
You ensure that a call or an email to cyon is a positive experience.
You answer customer inquiries via email and telephone.
You work in a team, share knowledge, and help with the continuous improvement of the customer experience.
What you bring with you
We are looking for team members with enthusiasm for the internet. For our self-determined cyon culture, you bring an organized and independent way of working as well as strong communication skills. To ensure you leave a positive impression when in contact with our customers, we require stylish German and good English skills.
If you already have experience in the following areas, it is an advantage:
Informatics and/or support
Project management
Practice in dealing with topics from our field of expertise, such as FTP, DNS, and CMS (PHP/MySQL)
What we offer you
Varied tasks with a lot of personal responsibility and scope for design
Modernly equipped office premises in a central location in Basel with very good connections to public transport
Flexible annual working hours and at least five weeks of vacation
Possibility for home office, workations, mobile working
Generous budget for your personal workplace equipment
Learning and further education budget (financial and time)
Free drinks and fresh fruit in the office
Get in touch
Become curious? We have compiled a few fictitious support inquiries with which you can give us a practical picture of your experience. Additionally, you can tell us something about your motivation and your person. We are excited! jid1ed7929jm jit0623jm jiy26jm