Software Technician (f/m/d)

We are at the heart of all places that matter. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many others, we enable seamless movement in secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our employees with the necessary tools to develop their careers. With approximately 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one team globally, we continue to grow the company, grow together, and develop. Build your career with us!

Software Technician (f/m/d)

Job Overview

As a Software Specialist, you play a key role in the deployment, configuration, and support of our access control solutions. You intervene with our customers to ensure the implementation of software platforms, the integration of associated infrastructures, and the support of users throughout the project life cycle.

You work in close collaboration with project teams, field technicians, our partners, and our customers to guarantee reliable, secure, and high-performance installations.

What you will do

• Perform the installation, configuration, and migration of our access control software at our customers' sites.
• Ensure the parameterization, integration, and commissioning of software solutions within customers' IT infrastructures.
• Participate in the creation, configuration, and administration of server and network environments necessary for the operation of our systems.
• Coordinate technical activities with customers' IT teams, project managers, and external partners.
• Provide level 1 and 2 technical support for software solutions.
• Support our technicians and partners during deployment and commissioning phases.
• Perform technical analyses, diagnostics, and incident resolutions.
• Train customers' users and administrators in the use of our solutions.

What we ask

• Higher education in computer science (CFC, ES/ET, HES, or equivalent).
• Minimum 3 years of experience in a similar role oriented towards software, infrastructure, or systems.
• Excellent knowledge of IT infrastructures and computer networks.
• Proven experience with Microsoft Windows Server operating systems and virtualized environments.
• Basic knowledge of SQL and experience with Microsoft SQL Server.
• Additional skills in the implementation and management of backup solutions and the deployment and management of IT monitoring solutions will be highly appreciated.
• Experience in electronic security systems, access control, video surveillance, or identity management constitutes an important advantage.
• Excellent customer service skills, autonomy, and the ability to manage multiple priorities simultaneously.
• Availability for travel to customers in French-speaking Switzerland.
• Valid driver's license.
• Good command of French as well as English and/or German.

We offer

• We offer attractive employment conditions with various benefits
• Partial teleworking possibilities
• We act in an exciting technological environment
• We are an international group with a family atmosphere
• We attach great importance to the promotion of personal and professional development

Why join dormakaba?

We are at the heart of every place that matters.

From automatic doors to cloud-based access control, we are a world leader in access solutions for schools, banks, airports, hospitals, hotels, and many other sectors. We enable seamless movement within safe, secure, and sustainable places.

With more than 160 years of experience and driven by a culture of excellence and innovation, we offer exciting opportunities to evolve in an environment where you can have a real impact.

At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16000 experts worldwide who define industry standards every day.

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