Customer Service Specialist DE/FR

For a well-known, internationally established trading company in the Burgdorf region, we are looking for reinforcement for the dynamic customer service team, effective immediately or by arrangement. Do you enjoy customer contact, are linguistically strong, and appreciate a reliable environment in the health sector? Then this position is an ideal fit for you!

Customer Service Specialist (m/f/d) DE/FR – Bern region (80–100%)

Main tasks

• Telephone and written customer support in German and French
• Efficient recording, processing, and handling of product orders
• Providing information on prices, delivery periods, availability, and webshop inquiries
• Processing complaints, returns, and creating credit notes
• Reliable maintenance of customer and master data in the CRM/ERP system
• Close interface work with field service, product management, and logistics

Qualifications

Requirements

• Commercial basic training, training as a TPA or comparable qualification
• Initial professional experience in customer service or internal sales is an advantage
• Fluent German as well as very good French skills (at least C1 level)
• High affinity for animals and the animal health industry
• Proficient handling of MS Office and modern IT systems (e.g., Navision, Salesforce)
• Independent, precise way of working as well as high team spirit and reliability

What is offered

• Attractive salary (from CHF 5,000.– gross/month at 100%)
• Possibility for home office after a thorough induction phase
• Motivated, collegial team and short decision-making paths
• Thorough and structured induction (1–2 months)
• Modern working environment at a stable, leading industry player

Your way to us

Fancy a new challenge? Simply click on «Apply» and upload your complete application documents. We look forward to seeing you!

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