Customer Service Clerk - Escalations & Complaints (all genders)

At HolidayCheck, everything is about making holidays better together. We not only enable our travelers to have the best time of the year, but also create an inspiring working atmosphere for our team – in our modern offices in Bottighofen or Munich.

We live our corporate values every day: As #TeamHolidayCheck, we build trust, take responsibility, and love what we do – for the perfect holiday experience.

In our Solutions Team, you will support the processing of complex customer inquiries and, together with various specialist departments, ensure fast, solution-oriented support – even in demanding situations.

• Service-oriented communication with customers, as well as tourism partners via telephone and email
• Independent processing of complex customer inquiries, complaints, and escalations
• Research and analysis of booking processes in close cooperation with internal specialist departments
• Processing of reviews and complaints via platforms such as Trustpilot or Google
• Processing of special registrations for barrier-free travel
• Adjustment and support for existing bookings due to flight or hotel changes
• Participation in the continuous optimization of service processes and workflows
• Tourism knowledge from a travel agency, OTA, or tour operator environment
• Experience in dealing with complaints, escalations, or complex service cases
• Analytical mindset and enjoyment in researching causes and finding solutions
• Structured, process-oriented way of working as well as the ability to manage priorities confidently
• Empathy, resilience, and confident handling of challenging customer situations
• Initial experience with tourism systems such as SeCo, Bistro, Iris, Peakwork or comparable tools is an advantage
• Very good German and English skills in spoken and written form

Workation & Flexibility

• 20 days of workation within the EU – work where others are on holiday
• 60/40 hybrid model: Two office days for exchange & team spirit, three days flexible remote
• Flexible working hours – early bird or late sleeper? With us, both fit!

Development & Culture

• Extensive internal & external training offers
• Diverse corporate culture with over 30 nationalities
• From newbie to champion: Structured onboarding for a perfect start

Extras & Appreciation

• Anniversary celebrations in the form of additional vacation days or travel subsidies
• Free choice of your work hardware – Mac, Windows or Linux
• Free parking space or subsidy for public transport

Work-Life-Balance & Health

• Daycare subsidy for a family-friendly balance
• Depending on location: EGYM Wellpass / Hansefit membership or gym subsidy
• Healthy & delicious meals in the canteen or from our cook Evelyn

Are you ready to join the HolidayCheck adventure? Then grab your suitcase full of talents and send us your application!