Specialist Customer Solutions & Application Support (m/f/d)

Understand technology. Support customers. Shape solutions.

Do you enjoy solving tricky problems, understand technical contexts, and enjoy direct contact with customers? Do you not want to simply process tickets, but rather understand causes, develop solutions, and actively contribute to ensuring our customers can use easylearn optimally?

Then we are looking for you!

Your working world at easylearn

To support our customers, we are looking for reinforcement at an exciting interface between customers, support, project management, and development. In this versatile role, together with your team, you ensure reliable support, accompany technical customer orders and updates, and analyze, making you much more than a classic support person: You combine customer orientation, technical understanding, and analytical thinking and help to make our customers successful in the long term.

Your area of responsibility

You are technically curious, enjoy working in an oriented-to-solutions manner, and keep an overview even when several topics come together at the same time.

Your area of responsibility includes in particular:

• Together with your team, you operate our Service Desk and are the first point of contact for technical and technical questions from our customers
• You analyze support cases, solve them independently, or coordinate more complex issues with our internal specialists
• You take on technical customer orders, for example SQL evaluations, templates, mail templates, or other scripting orders, and implement them together with our developers
• You record customer requirements, structure them, and translate them into understandable technical tasks
• You analyze usage data of our customer LMS, recognize anomalies and optimization possibilities, and identify possible expansion potential for our customers
• You plan and accompany updates and releases – from preparation and customer communication through tests to rollout and follow-up control
• You take on clearly defined tasks from customer projects and help to continuously develop our support, analysis, and update processes

What you bring to our team

For us, it is not decisive whether your previous business card already had exactly the same job title. What is important is that you bring joy to customers, technology, and problem-solving.
You fit well with us if you:

• have completed training in the field of informatics, mediamatics, business informatics, or a comparable qualification or corresponding professional experience
• have already gained experience in the support of software, SaaS, or web applications or in a comparable technically characterized customer environment
• understand technical contexts quickly and analyze problems in a structured manner
• enjoy working with data and derive relevant insights from it
• have basic knowledge of HTML and SQL or the motivation to acquire this knowledge
• understand customer needs and develop pragmatic solutions together with technical specialists
• Very good German skills in speaking and writing as well as good English skills
• work independently, reliably, and customer-oriented and at the same time enjoy being part of a team
• Experience with LMS or eLearning solutions is a plus, but not a requirement

What we offer you for your success

With us, you will encounter a committed team, modern structures, and plenty of space to shape things.

In our modern working environment, you benefit from:

• comprehensive onboarding via learning app and personal guidance
• the possibility for hybrid working
• the compatibility of family and career thanks to flexible annual working hours
• an open and collegial culture in which you can contribute your opinion and inputs
• attractive employment conditions and various benefits – including 5 weeks of vacation, participation in supra-obligatory social benefits, free parking spaces, discounts with various partners, and much more

Start your future at easylearn!

Do you want to move great things with us and feel addressed? We look forward to your complete application*!

Do you have questions? Silvia Häni, HR-Recruiting, will be happy to answer them for you by telephone or email

• We only consider direct applications.

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