Customer Advisor

• 14 September 2026
• 100%
• Indefinite duration
• German (Fluent)
• 3014 Bern and Home office
• Log in to see the salary estimate from jobup.ch

KPT is one of the ten largest health insurance companies in Switzerland. Our customers' satisfaction is our success.

Our customer advisors are the first point of contact for our insured persons: they know our innovative products inside out, explain benefits in an understandable manner and find the best solution for every request. Are you also passionate about the idea of bringing clarity to customers in the world of health insurance and exciting them with your knowledge?

Customer Advisor #

What you can accomplish

• You advise, identify insurance gaps and accompany insured persons towards optimal coverage.
• With your dynamism, you contribute every day to the complete satisfaction of our customers.
• You communicate your enthusiasm for our products to new customers.
• Complex requests? You obtain the right information from our specialized departments.
• Thanks to your commercial flair, you precisely awaken the needs that correspond to our offers.

What characterizes you

• completed basic training with initial professional experience in sales
• interest in health insurance - ideally experience
• a VBV insurance broker certification or the willingness to follow it quickly
• strong customer and service orientation
• excellent command of German, both oral and written

Your advantages

Work and leave

• 40-hour week and flexible hours
• possibilities for teleworking
• 25 days of leave, 30 days from age 50
• 24 and 31 December paid public holidays
• 15-minute paid breaks in the morning and afternoon
• free fruit
• varied offering of drinks and meals in our own cafeteria
• modern premises directly at the Wankdorf station in Bern

Mobility

• CHF 300.- rail voucher for an annual, route-based, general (GA) or half-fare PLUS subscription
• CHF 2'200.- Reka-Pay per year with 20 % reduction
• annual half-fare subscription for business travel

Maternity & paternity, family

• 100 % salary maintenance in case of maternity for 16 weeks
• 100 % salary maintenance in case of paternity for 4 weeks
• marriage allowance

Illness, accident, old-age provision

• 100 % salary maintenance in case of illness and accident for 2 years
• coverage of 50 % of premiums for daily sickness benefit insurance, 100 % for non-professional accident insurance
• KPT staff pension fund: 60 % employer share and choice between 2 variants

Continuing education

• participation in continuing education costs
• varied offering of external and internal training

And more...

• contribution to basic insurance and attractive conditions for supplementary insurance
• CHF 40.- per month for drinks / meals at KPT
• free massage once a month
• seniority gifts every 5 years
• attractive bonuses for employee recommendation
• free membership to the Trade Association
• discounts at partners (fitness & sport, family, automobile, insurance, culture and leisure)

*Advantages may vary according to the type of employment (e.g. temporary, fixed-term, assistant).

Technical questions?

Nadine Trachsel
Customer center team leader
+41 58 310 81 86

Questions about the application?

Cathrine Egger
HR Partner
+41 58 310 92 08

We look forward to direct applications. For recruitment agencies, our own conditions and general terms and conditions apply.