Team Leader Digital Tenant Services

• 16 octobre 2026
• 80 - 100%
• Durée indéterminée
• allemand (Langue maternelle), anglais (Courant)
• 8048 Zürich
• Se connecter pour voir l-estimation de salaire de jobup.ch

Become Team Leader Digital Tenant Services at Livit, a leader in real estate. Participate in an exciting digital transformation.

Tasks ##

• Lead a team to ensure quality results.
• Manage digital channels for tenants, including CRM.
• Collaborate with various departments to optimize the customer experience.

Skills ##

• Degree in computer science or relevant experience in digital management.
• Skills in managing interdisciplinary teams.
• Understanding of user experience and AI solutions.

Working at the pulse of digital transformation. Our Digital Business department makes it possible. Together with us, shape the future of real estate management, develop innovative products and processes, and drive Livit forward together with us. In Digital Business, a great, interdisciplinary team, an inspiring working atmosphere, and exciting projects where you can actively contribute await you. Are you enthusiastic about innovations, the latest systems, an agile setting, and new challenges? Then Livit is the right place for you. As an experienced leader in digital product management, you will take responsibility for the further development of our digital channels and actively shape the digital Tenant Journey of the future.

Team Leader Digital Tenant Services #

Your Tasks

• You lead your team in an objective-oriented manner, promote the further development of employees, and ensure a high quality of results
• You are responsible for the digital channels for our tenants, especially portal, app, CRM Salesforce, and self-service solutions
• You work operationally and take on tasks in Product Ownership, in conception, as well as in implementation control
• You shape the Tenant Journey with a focus on customer benefit, usability, and satisfaction
• You prioritize the product roadmap along customer needs, business value, and strategic goals
• You work closely with management, marketing, Customer Experience, and other specialist departments
• You ensure integration into ERP and backend systems together with Property Management Solutions and Engineering
• You measure usage, customer satisfaction, and value contribution using relevant KPIs and drive the use of AI to further develop customer service

Your Profile

• You have a university degree in computer science, business informatics, or a comparable education or further training with a focus on digital, product management, or Customer Experience
• You have several years of experience in managing digital products and services, ideally in the environment of apps, portals, or self-service solutions
• You have sound experience in the CRM environment; experience with Salesforce is an advantage
• You have experience in leading teams or in the professional management of interdisciplinary product teams and external service providers
• You bring a strong understanding of UX and CX and understand how digital solutions create sustainable customer benefit
• You have experience in the use of AI-supported solutions in customer service or digital customer experience
• You communicate confidently between business and IT and convince through moderation skills as well as a good understanding of processes
• You are characterized by customer orientation, initiative, and high social and self-competence
• You communicate stylishly in German and English and are enthusiastic about new technologies and digital innovations

Benefits

• Internal offering from our Livit Akademie for specialist and leadership courses
• Financial and/or temporal support for external professional training as well as access to electronic learning platforms for online language courses
• individual career planning and development perspectives
• Home- / Mobile Office
• Bonus depending on company success and personal performance
• At least 5 weeks of vacation and purchase of up to 10 additional days of vacation (Ferienflex)
• Above-average pension benefits and premiums for daily sickness and accident insurance are covered 100% by Livit
• 14 days of paternity leave

Contact

Diana Vilela
Recruiter
058 360 35 44
Linkedin

Application process

Livit Family

We love real estate and are enthusiastically committed to preserving the value of our customers' properties.

When you work at Livit, you belong to the Livit Family. You are valued for who you are and what you do. Because not only your skills and your experience, but also you as a person are important to us. In our working environment, you will feel comfortable and can develop yourself. This is due, on the one hand, to our versatile job profiles and the development opportunities within our company. On the other hand, it is also due to the unmistakable corporate culture that is unparalleled in the real estate world.

Learn more about Livit