Solution Team Lead Customer Order Process Automation (w/m/d)

As Head of Solution Team Customer Order Process Automation (COPA), you take on responsibility at the interface of customers, technology, and innovation. Together with your team, you digitalize and automate end-to-end customer processes so that concerns can be handled easily, quickly, and digitally.
With your intuition for technological trends, your leadership experience, and your ability to implement, you create the framework for successful, self-organized teams. In this way, you contribute to PostFinance further expanding its position as the digital innovation leader of the Swiss financial world.

As the line manager of the Solution Team «Customer Order Process Automation», you are also part of the IT Banking Journeys leadership team.

Why you should start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job sharing, and top sharing.

Individual development
Diverse training and further education offers, temporary job changes, and stages.

Modern working environments
Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas.

Maternity & paternity leave
18 weeks of fully paid maternity leave and 4 weeks of paternity leave.

Health in focus
Preventive offers, ergonomic workplaces, and targeted support during longer absences.

Mobility offers
Free Half Fare travelcard or discounted GA, as well as attractive bicycle, carsharing, and e-car offers.

Lived equal opportunity
Among other things through transparent salary information in our job advertisements.

What you can achieve

• Together with the Solution Product Owner and the Solution Architecture Owner, you form the functional leadership in a trio for the Solution Team Customer Order Process Automation as part of our Enterprise Agile Delivery Organisation
• You are responsible for the delivery capability of the entire Solution Team with around 100 employees and, together with the Delivery Team Leads, continuously optimize throughput, quality, and resource utilization
• You work closely with relevant suppliers and ensure their smooth integration
• You ensure that obstacles within the Solution Team and in the cooperation beyond the own Solution Team are resolved
• You create optimal working conditions to make the organization more agile and innovative and to promote the leadership of increasingly self-organized teams
• You model continuous learning and demand and promote systematic further development
• You embody agile values and principles, live an Agile Growth Mindset, and actively support Agile Leaders as well as the organization in the application of agile practices and the further development of the corresponding mindset

What you bring with you

• Tertiary degree in Computer Science, Business Informatics, and/or Business Administration
• Several years of experience in a leadership position, for example as a line manager in an agile environment, as a Release Train Engineer, or Agile Leader
• Extensive practical experience in the application and further development of agile practices and frameworks (e.g., SAFe, Scrum, Kanban, DevOps) as well as in agile product and software development
• Strong communication skills with strength in moderation and conflict resolution
• Deep experience in team and personnel development as well as in organizational development and change management
• Knowledge of process automation with Camunda, UiPath, as well as custom developments based on Java and Spring Boot as an additional advantage
• Flawless German skills as well as good English skills in speaking and writing