Customer Advisor Occupational Pensions

80-100%, Winterthur / Smart Working

Shape your future-- together with us!

Every success story begins with believing in oneself.

As AXA, we see ourselves as a partner that stands by your side and believes in you. Therefore, we challenge and support you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us and for our customers. And not just for the moment. But in the long term.

Write your own success story with us now. Know You Can.

In the Customer Operations area, we shape the individual experiences of our customers in the event of a claim and benefit. They are at the center of our work and together with them, we find the right solution. In this way, with our customer-first mentality, we ensure the highest customer satisfaction.

What awaits you

• Professional support of corporate clients, insured persons and distribution partners in the context of BVG implementation processes
• Execution of more complex business processes: at the pension fund level (such as new business, year-end processing, collections, contract dissolution and mutations) and at the insured person level (such as risk assessment, lump-sum purchase, home ownership promotion, divorce, cash payout and pension calculation)
• Coordination with external bodies such as offices, pension funds, lawyers and courts
• Coordination and cooperation with internal bodies such as accounting, benefits service, collections, underwriting and specialist department
• Jointly organizing, prioritizing and allocating all customer requests within the customer team
• Participation in working groups and projects

What you bring with you

• A completed commercial or equivalent training
• Professional experience in occupational pensions or the social security sector is of very great advantage
• Excellent German skills as well as good English skills, French skills are an advantage
• Customer orientation: empathy, solution orientation and response speed
• High degree of personal responsibility, rapid comprehension and strong teamwork skills
• Flexibility and resilience
• High digital affinity and good IT skills

What we offer you

We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model) annual working hours, 5 weeks vacation (6 weeks from age 50), vacation gift 2 weeks every 5 years, purchase of vacation up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging, personal situations

Provisions and insurance: Attractive pension fund with extensive supra-obligatory benefits including choice of savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, discounted lunch or lunch card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for the half-fare card, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & mental health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further education, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future place of work

Pionierstrasse 3, 8400 Winterthur

Apply now!

Do you have questions or further concerns? Diana Carbognin is happy to help you via email (diana.carbognin@axa.ch).

More info on the application process can be found here.

Diversity and inclusion are close to our hearts at AXA

Openness, respect and appreciation of differences and similarities are essential features of cooperation at AXA Switzerland. We want to promote equal opportunities and also reduce barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergences and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterized by cooperation at eye level, trust and diversity. With our modern working conditions, we want to take the needs of our employees into account and give you the space to develop your strengths, take responsibility and engage yourself in the team for new ideas. This allows you to develop personally and shape the world of tomorrow with us - by protecting what is truly important.

Do you want to learn even more about AXA as an employer and dive deeper into our working world? Then you have come to the right place on our career page!

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