Customer Advisor 60% (m/f/d)

Randstad is your partner for the next career step in the service and finance sector. As a leading global personnel service provider, we connect motivated language talents with the most attractive employers in Switzerland. For our client, a renowned Swiss financial institution focusing on innovative payment and card solutions in Zürich, we are looking for a communicative personality for the evening and weekend team.

Your new challenge

In this versatile 60% part-time role, you are the first representative for customers and business partners. You process inquiries in the area of modern means of payment (credit, debit, and prepaid cards) and ensure a first-class Customer Experience outside of regular office hours.

Your tasks:

• Customer support: Telephone receipt and solution-oriented processing of customer inquiries (Inbound) in German, French, Italian, and English.
• Problem & complaint management: Professional handling of concerns, ambiguities, or complaints regarding card payments and billing.
• Process & quality compliance: Adherence to internal guidelines, compliance requirements, and security standards in all customer contacts.
• Finding solutions & forwarding: Independent development of customer solutions as well as targeted escalation of complex cases to upstream specialist departments.
• Creating added value: Recognizing customer needs and active recommendation of suitable additional services (Cross- & Upselling).

Qualifications

What you bring with you:

• Education: Commercial basic training or background in the hotel / tourism industry.
• Experience: Initial professional experience in telephone customer service or Customer Support.
• Language talent: Business fluent / very good knowledge in German (or Swiss German) C2, French C1, advantage in Italian and English.
• IT skills: Confident handling of common PC applications and MS-Office programs.
• Personality: High service orientation, empathy, friendliness, and strong teamwork skills.
• Flexibility: Willingness to work evenings and on weekends.

What our client offers:

• Flexible working: High working time flexibility and attractive opportunities to work from home for a balanced work-life balance.
• Benefits: An extensive package of additional services, discounts, and advantages.
• Team spirit: Regular team building activities, motivation initiatives, and an open corporate culture.

work at

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