Employee Customer Care & Onboarding 60 - 80 % (m/f/d)

[GS1 Switzerland](< >) is part of the international, non-profit organization GS1 Global. The application of worldwide GS1 standards increases transparency, efficiency, and security in various industries along the value chain. GS1 solutions offer a variety of possibilities to identify, capture, and exchange information in a compact form. The organization makes an important contribution to development as well as digitalization in the economy and promotes the quality of life in society. We are looking for an Employee Customer Care & Onboarding 60 - 80 % (m/f/d) as of 1 November 2026 or by arrangement What awaits you * In Customer Care, you are the first point of contact for our customers and members and convince through your competent, friendly, and solution-oriented manner * You ensure the smooth running of our daily operational business * You accompany our customers during the onboarding of our digital solutions and ensure a positive customer experience * You take responsibility in contract management -- from membership contracts to licenses -- and support invoicing as well as dunning * You create training and documentation materials and conduct webinars as well as user-oriented training * You help to expand our know-how management and create user-friendly FAQs, tutorials, and documentation that enable our customers to use our solutions easily and efficiently * You actively contribute to the further development of our products, processes, and customer paths What you bring with you * Commercial basic training or equivalent training * Native German or French language with very good knowledge of the other language, good English skills, Italian skills are an advantage * High IT affinity and enthusiasm for digital applications and tools (Microsoft D365 and JIRA knowledge is an advantage) * High initiative, independence, and enjoyment in taking on responsibility * Networked thinking as well as a pronounced hands-on mentality * Structured, reliable, and exact way of working * Flexibility, team spirit, and openness to changes * Enjoyment in customer care and solution-oriented communication What we offer you * A modern environment with exciting projects * Appreciative, committed team with short decision-making paths and a lot of creative freedom * Opportunity to actively optimize and further develop processes * Attractive employment conditions, excellent social benefits, and fair remuneration * Flexible working hours and the possibility to work hybrid * A modern workplace in the heart of Bern with top infrastructure Learn more about GS1 Switzerland and apply via or by email. Daniela Kriesi, Head of Customer Care, Tel. will be happy to answer your questions. Please note that due to holiday absences, there may be delays in feedback. GS1 Switzerland Monbijoustrasse 68 | 3007 Bern j4id10399524a j4it0939a j4iy26a