Call Center Agent (m/f)

Is service with heart and mind your motto? Do you see a new opportunity in every challenge and approach your customers with a large dose of empathy and composure? Then pay attention! For our client, a well-known media house in the Olten area, we are looking for you as a cheerful and humorous customer service gem:

Call Center Agent (m/f) 100% German and French

What awaits you:

• New customer acquisition
• Consulting and supporting customers across the entire product portfolio
• Answering telephone and written inquiries
• Providing information and processing complaints
• Supporting customers in the digital product area (App, e-Magazine and e-Shop)
• Recording and processing customer and order data
• Subscription processing such as orders and mutations as well as complaints

Qualifications

What you bring with you:

• A completed vocational training
• Experience and strength in the active acquisition sales of services
• Very good French skills/native speaker and understand Swiss German
• Proficient in common customer service center tools such as G Suite, SAP and Salesforce, etc.

Your advantages:

• Digitally advanced company
• Home Office possibility
• Development opportunities within the company
• Option for permanent employment
• You can receive financial support from the temporary fund for your next further education. More on this at www.temptraining.ch

I look forward to your application!

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