Customer Support Representative E-Trading

As a Customer Support Representative E-Trading, you are the first point of contact for our private clients in securities trading. Thanks to your linguistic fluency, your service orientation, and your flair for dealing with people, our clients are in the best hands with you. With your commitment, you contribute daily to a positive customer experience and competently support our clients with all concerns regarding E-Trading.

Why you should start with us

Time for recovery
6 weeks of vacation and the possibility of unpaid leave.

Flexible working models
Part-time, job-sharing, and top-sharing.

Individual development
Diverse training and further education opportunities, temporary job changes, and stages.

Modern working environments
Modern workplaces, co-working in Bern and Zürich, as well as home office in many areas.

Maternity & paternity leave
18 weeks of fully paid maternity leave and 4 weeks of paternity leave.

Health in focus
Preventive offers, ergonomic workplaces, and targeted support in case of longer absences.

Mobility offers
Free Halbtax or discounted GA as well as attractive bicycle, car-sharing, and e-car offers.

Lived equal opportunity
Among other things, through transparent salary information in our job advertisements.

What you can achieve

• You answer inquiries from our clients regarding the electronic securities platform E-Trading competently and in a solution-oriented manner via telephone, e-mail, and chat
• You support our clients in using the platform and demonstrate the added value of E-Trading
• You take responsibility for the recording and processing of stock exchange orders
• You actively use your language skills in daily customer contact and ensure a positive customer experience
• You work flexibly from Monday to Friday between 08.00 and 18.00. Additionally, you perform shifts until 22.00 up to 3 to 4 times per month

What you bring with you

• Completed commercial or banking commercial basic training
• Proven professional experience in telephone customer support, ideally in the financial services industry
• High affinity and pronounced interest in stock exchange and securities business
• Joy in direct customer contact as well as a pronounced service and customer orientation
• Independent, reliable, and responsible way of working paired with high teamwork skills
• Business fluent German and French skills in spoken and written form, as well as a confident handling of relevant banking terms