AV / media technology service coordinator 80 - 100 % / location according to agreement

• 04 September 2026
• 80 - 100%
• Indefinite duration
• Emmenbrücke

auviso - audio visual solutions ag is a technical provider for events and media technology installations. For every event and every location, we find the appropriate global solution. Approximately 190 collaborators are behind this success.

Do you come from a technical environment, maintain an overview even with several parallel subjects, and are strong in organization and communication? Then we are looking for you.

As a service coordinator, you are the central pivot of our service. You take charge of technical service cases, provide structure, and coordinate clients, service technicians, remote support, engineering, manufacturers, and other partners until a sustainable solution is reached.

You do not need to be a specialist in every AV system. What is much more important is a good overall technical understanding, the ability to ask the right questions, to define priorities, and to delegate tasks in a targeted manner.

Flexible place of work: Emmenbrücke, Zurich, Wohlen, Kehrsatz as well as partially in teleworking

AV / media technology service coordinator 80 - 100 % / Location according to agreement #

Your tasks ###

• You take charge of the technical service cases from the service desk and lead them to their conclusion
• You analyze the initial situation, structure the sequence of operations, and define the right priorities
• You coordinate service technicians, remote support, engineering, manufacturers, suppliers, and other involved parties
• You delegate tasks in a targeted manner and ensure that responsibilities and next steps are clear
• You monitor the agreed reaction, intervention, and resolution times
• You ensure professional and transparent communication with our clients - even in demanding situations
• You coordinate maintenance, repairs, replacement devices, and RMA cases
• You ensure that tickets, service data, and technical information are correctly documented
• You support the takeover of installations, technical clarifications and, depending on the situation, also during on-site interventions
• You bring your experience and support the development of our service processes as well as KPI and SLA analyses

Your profile ###

• A completed basic technical training or comparable practical experience, for example in the fields of media technology, event technology, electronics, electrotechnology, building automation, or IT
• Experience in a technical environment, ideally with professional AV or multimedia systems
• A good overall understanding of how AV and media technology, IT, and building technology interact
• Excellent organizational and communication skills
• Ability to maintain an overview even with several parallel cases and to define clear priorities
• Ability to delegate tasks and to lead different stakeholders in a targeted manner even without direct hierarchical responsibility
• A confident and professional attitude towards clients and partners
• Autonomy and willingness to accompany subjects consistently until their conclusion
• Very good knowledge of German and good knowledge of English

Experience in service coordination, technical support, project management, planning, incident management, or problem management is an advantage. Additional knowledge in French or Italian as well as training in project, service, or process management are welcome, but not mandatory.

What awaits you with us:

You will have a responsible and versatile function at the interface between technology, customer service, and organization.

You work with experienced technicians and specialists and do not need to know every technical solution yourself. Your task is instead to ensure that the appropriate expertise is used at the right time and that a well-conducted resolution process is implemented following a technical malfunction.

You benefit from great freedom in the organization of your professional daily life. You organize your days largely yourself and in collaboration with your team. Depending on the task, you can work at one of our sites, partially in teleworking, or directly at the client's.

If you still like to intervene technically yourself, you can also, depending on the situation, take charge of on-site interventions.

This function is particularly suitable for experienced technicians or technical project managers who wish to stay close to the technology while assuming more responsibility in coordination, organization, and client management.

Do you feel addressed? We look forward to receiving your application dossier.

Apply now

auviso - audio visual solutions ag - Spinnereistrasse 5 - CH-6020 Emmenbrücke - +41 41 349 10 50