Customer Support Employee 100%

We are a young, innovative software development company based in Oberentfelden and Volketswil.
The mammut soft computing ag is a young, innovative software development company and a leading manufacturer of international multi-bank capable software solutions for e-banking and cash management. Additionally, we are now active in IT services. Our customers include banks, companies of all sizes, as well as private individuals.
To reinforce our support team, we are looking for: immediately or by arrangement a

Customer Support Employee 100% (d/w/m)

We offer you

• A small and dynamic team
• Responsible tasks and varied projects
• Working with modern technologies
• Opportunity to help shape things with your own ideas
• Central workplace in Oberentfelden / Zurich area
• Possibility to work from home
• We place great value on work-life balance

Tasks

• Telephone customer consulting at the support hotline
• Written processing of support requests via email in the ticket system
• Remote and on-site installations for customers in the Microsoft Windows environment
• Configurations of our products based on Microsoft Access and SQL databases
• Configurations of Internet Information Services (IIS)
• Remote problem solving for customers
• Collaboration in the maintenance of the distribution software
• On-site user training for our customers
• IT Services for customers (operation of MS products, networks, firewall etc.)

Your Profile

• Experience in the software industry (advantageous)
• IT training (advantageous)
• Very good knowledge of Microsoft Access and SQL
• Very good PC/network knowledge
• Knowledge of electronic payment transactions is an advantage
• Sound knowledge in the area of Windows server environments
• Driver's license for on-site customer support

Personal Skills

• Resilience
• Teamwork skills
• Independent working
• Fast learner
• Friendly and well-groomed appearance

Language Skills

• Very good German skills, oral and written
• Good English skills, oral and written
• Good French skills, oral
• Italian is an advantage

Workplace

• For training Volketswil (Zurich area) and Oberentfelden AG
• Afterwards in Volketswil or in the home office