Service Engineer Austria & Switzerland (m/f/d)

Service Engineer Austria & Switzerland (m/f/d)

Location: Remote (Austria/Switzerland)

Your Task

As a service technician for Austria and Switzerland, you are at the forefront of technical support for GoodWe. You provide Level-2 support to customers and assist local Level-1 hotline teams with escalated problems. Furthermore, you support the training of the Level-1 team, thereby ensuring continuous improvement of service quality. In this role, you are an important part of the regional team for Austria and Switzerland and contribute significantly to our revenue growth and customer loyalty.

Your daily tasks include direct collaboration with key sales and installation partners, conducting training sessions, as well as close cooperation with the service and R&D teams at our headquarters.

This position offers you the opportunity to deal intensively with technical challenges and build close relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in helping to position GoodWe as a Tier-1 service provider in Austria and Switzerland.

Your Main Tasks

• Supporting the training of the Level-1 hotline to ensure high performance and technical competence.
• Compliance with service KPIs and processes with a strong focus on customer satisfaction.
• Direct technical support for GoodWe sales partners and installers through remote and on-site training, commissioning, and troubleshooting.
• Analyzing product problems and escalating to Level 3 if necessary.
• Conducting training for customers on installation and service, both online and on-site.
• Collaborating with the regional team for Austria and Switzerland.
• Proactively improving service processes and tools to increase customer satisfaction and service efficiency.

Your Profile

• Technical background, e.g., a Bachelor's degree or professional certification in electrical engineering, communications engineering, or a related field.
• Enthusiasm for technology and enjoyment in contributing to the dynamic growth of GoodWe Europe.
• Passion for solving complex technical challenges.
• At least 3 years of experience in technical support, ideally in a technical or engineering environment.
• Enjoyment of cross-border collaboration and working with international teams and customers.
• Structured, result-oriented way of working with a strong focus on customer service.
• Customer-oriented mindset.
• Fluent German skills are a MUST! as well as English at B2 level.
• Experience in the fields of solar, PV, inverters, energy storage, or the utility sector is an advantage.
• Willingness to travel.

What we offer

• Unique opportunity to become part of a truly diverse and international, ambitious and fast-growing GoodWe EMEA team.
• Excellent professional and personal development opportunities in a fast-growing, leading photovoltaic company.
• A motivating work environment with flat hierarchies and fast decision-making processes.
• Have fun, do something meaningful and make a difference!!!

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