Organizational and language talent in Claims SOS 24/7 (m/f/d)

137343 | 80 - 100% | Oerlikon, Zürich | Hybrid

Does the thought of supporting people in emergency situations quickly and competently motivate you? Have you always wanted to use your language skills in a targeted way in an international environment?

In this role, you will strengthen the Claims business area in the SOS Claims Assistance department at Zurich Schweiz and make an important contribution to our shared success. You will advise our insured parties on immediate measures and organize, for example, breakdown assistance abroad or the repatriation of passenger cars and occupants after accidents abroad. In doing so, you will look after customers from all over Switzerland, use German, English, French, and Italian daily, and, together with your multicultural team, contribute to ensuring that our insured parties are supported in the best possible way around the clock.

What awaits you

• You receive calls from insured parties, partners, and internal departments in several languages and are their first point of contact in emergencies.
• You organize immediate measures and coordinate medical services, breakdown assistance, as well as the return transport of passenger cars and occupants domestically and abroad.
• You process property and liability insurance cases and ensure that all steps are handled efficiently and in a customer-oriented manner.
• You work closely with international service partners and service providers and ensure smooth cooperation.
• You are responsible for the administrative processing of claims, including claim payments, correspondence, as well as the further processing of follow-up orders in our systems, and support the Motor Vehicle Claims team if required.

What distinguishes you

• Completed vocational training and/or professional experience in a comparable activity in customer service
• Good MS Office skills
• Quick comprehension, high customer, service, and solution orientation
• Flexibility in deployment planning (24/7 incl. weekends)
• Very good German skills (incl. Swiss German) and Italian skills, as well as good French and English skills.

Good to know

Part-time or full-time: 80 - 100%

Work location: Oerlikon, Zürich

Start date: immediately or by arrangement

Travel activity: None

Hybrid working: up to 40%

Everything regarding your application

You can apply to us directly online in a first step - for this, you only need your CV. Further information about the application process can be found here.

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Eleni, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 51.