Customer Service Center Specialist

Ref 2588837 | Date: 3 Nov 2026

To strengthen our team, we are looking for a personality as a specialist in the Customer Service Center (f/m/d), capable of learning quickly, flexible, service-oriented and possessing excellent communication skills.

We offer a modern and flexible working environment with the possibility of teleworking as well as interesting development options.

Please send the complete file (CV, work certificates, diplomas).

Customer Service Center Specialist (f/m/d)

What awaits you?

• Answering telephone inquiries from our clientele on various banking, digital and administrative topics
• Identifying customer needs, proposing adapted solutions (payments, savings, providence, simple investments)
• Participating in targeted outbound campaigns as part of commercial actions or customer information
• Ensuring active listening and transmitting specific requests to the competent services
• Following regular coaching in order to maintain the high quality standards of the Service Center

What do you bring?

• CFC as customer relationship agent, CFC commercial employee bank
• 3 years experience in a customer contact center or in the banking sector
• Perfect mastery of spoken and written French, with excellent notions of a second national language (level B2)
• Ease in the digital environment and a marked interest in digital tools
• Open-mindedness, sense of service and enthusiasm to accompany our customers with professionalism
• Flexibility in an extended schedule ( h - h) according to a team rotation system

We offer flexible working models

The balance between private and professional life of our employees is important to us. This is why we create the conditions for a flexible organization of working time, with offers of mobile work, teleworking and part-time work.

We work in a friendly environment

Cooperative values are our pillars. Together. For one another. They shape our way of collaborating and behaving towards one another. The culture of using "tu" promotes personal proximity and exchanges on an equal footing at all functional levels.

We live diversity and equal opportunity

We encourage the diversity of perspectives, experiences and skills within our teams. This diversity is our wealth and contributes decisively to our success.

We live a responsible corporate culture

We put collective performance at the forefront. That is why, with us, collective participation in results replaces individual bonus payments. This promotes a healthy corporate culture, where meaningful and common goals are pursued in order to develop optimal solutions together.

We encourage personal and professional development

Lifelong learning is an integral part of our culture. We create a space conducive to the professional and personal development of each and every one and support our employees in a targeted manner, thanks to a varied internal training offer as well as participation in external development costs.

"Working and living healthily" becomes a true program for us

Thanks to our holistic "Working and living healthily" approach, we help our employees to find - and to preserve in the long term - a healthy balance between professional and private life.

Do you have any questions?

For questions about the content of the position:

Sabrine Du Pasquier Group Manager Customer Service +41 (21) 612 50 32

For questions about the application process:

Cornelia Casasola Recruiting Partner +41 (71) 225 83 57

About us

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