Customer Service Employee 80-100 % Zürich-Flughafen

Our Customer Service team supports the Account and Service Managers in all administrative matters and ensures smooth coordination and processing of customer orders.

To strengthen our team at Zürich-Flughafen, we are looking for a committed personality as a Customer Service Employee starting February 1, 2027, or by arrangement.

Your Role ##

• Coordination and processing of customer orders from entry to completion
• Support of the Account and Service Managers with administrative and organizational tasks
• Entry and maintenance of contract and customer data in the ERP systems
• Responsibility for periodic billing in close cooperation with internal specialists
• Taking over contract management from creation and maintenance to filing and administration
• Ensuring correct and timely invoicing as well as performing corresponding controls
• Competent and service-oriented support of customers

Your Profile ##

• Completed commercial training as well as interest in IT topics
• Experience in Customer Service, order processing, or a comparable function, ideally in an IT environment
• Confident use of MS Office, SAP knowledge is an advantage
• Strong customer and service orientation as well as an independent, structured, careful and reliable way of working
• Good understanding of processes as well as quick comprehension
• Team-oriented personality with an open and communicative nature
• Proficient German skills at C1 level, French skills are an advantage
• Willingness for occasional assignments at the locations St. Gallen and Bern

Your Benefits ##

• Up to 60% home office possible with a 100% workload
• Purchase of vacation (2 weeks per year)
• 41h week with flexible working hours with a full-time workload
• Min. 25 days vacation per year
• 100% financial or temporal promotion of further training
• Free SBB Half-Fare travelcard for all employees

With us, we maintain an open 'Du' culture - so feel free to send us your application directly in the 'Du' form