Telephone Operator on an hourly basis on call

Permanent position

Immobilien Stadt Zürich

For our team in the telephone exchange, we are looking for an experienced and service-oriented temporary assistant on an hourly basis, starting immediately or by arrangement. You will work in a team of 3 telephone operators from Monday to Friday.

Tasks

• You are the first point of contact for the municipal telephone exchange and competently direct external customers to the responsible service department, office, or contact person.
• You provide information to internal users, maintain and update the switching application «Concierge» and ensure a correct database.
• You discuss telephone announcements, create statistics and support administrative work related to the operation of the telephone exchange.
• You take over the holiday cover for three employees of the telephone exchange (totaling approx. 15 weeks per year) and provide flexible assignments in the event of illness or other absences.
• You work on call from Monday to Friday. The predictable assignments for holiday cover are determined in the previous year. Flexibility is required particularly for short-term assignments in the event of unforeseen absences. The working hours are from 07:30 to 12:00 and from 13:00 to 17:00.

Profile

• A completed course as a telephone operator or call center agent or equivalent training and several years of professional experience in a comparable activity
• High temporal flexibility and willingness to step in spontaneously in the event of short-term absences
• Good PC skills (MS Office) ideally with Concierge experience
• Independent, friendly, reliable, communicative, customer- and team-oriented specialist with good manners, an exact way of working and a strong sense of detail
• Swiss German as a native language, English skills and very good oral skills in at least one other national language (all other language skills are an advantage)

We offer

A versatile activity in a dynamic working environment awaits you. After the induction phase, up to 50% home office is possible. The place of work is located centrally, just a few minutes' walk from Zürich Hauptbahnhof.

We are open to applications from people with physical impairments.

For questions, Ms. Nilüfer Celik, Specialist Manager / Deputy Head of Personnel, Telefon, is at your disposal.

About us

On behalf of the City Council, we undertake the owner representation and management of around 1950 properties. In the areas of space and infrastructure, we offer numerous services for the municipal administration and advise the departments and the City Council on strategic issues.

Interested?

Become part of our team and apply online now. We look forward to receiving your documents. You can find the link to the online application directly here in the advertisement. Unfortunately, applications by e-mail or post cannot be considered.

Information regarding the application process is provided by Ms. Anna-Rosa Dänzer-Rutz, HR Advisor, Telefon.

Reference No.: 52021

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