Customer Advisor in First Level Support

What you can achieve.

• You advise customers by telephone and in writing, thus making an important contribution to high customer satisfaction.
• As a female or male customer advisor, you are in daily exchange with our travelers and passionately sell national and international offers.
• In sales conversations, you commit to the diverse range of services and offer them to our customers in a solution-oriented and tailor-made manner.
• You also support and advise our customers with questions regarding offers on sbb.ch or our SBB Mobile App.

What you bring with you.

• Daily customer contact as well as professional advising of customers gives you great joy and you enjoy working with various employees.
• Your talent for improvisation and organization distinguishes you and you show resilience in tense situations.
• You are flexible regarding working hours and are ready to take over all shifts in the Contact Center between 06.00 and 22.00 from Mo-So.
• You are ready to perform all forms of work (home office, office location) and have a quiet workspace at home. You are also proficient in using common MS Office programs and have a flair for digital media.
• A 3-year vocational apprenticeship KVöV/DHöV or a second qualification as a customer advisor in public transport is required for this position.
• Very good German skills (at least C1) and good French skills (B1) in spoken and written form; English and/or Italian are a plus.