Support Employee (m/f/d) 80-100%

Today

9220 Bischofszell

IT Support

• Permanent position

Office

Salary band

75'000 - 90'000 CHF

01

Future employer ##

An established IT company in the Eastern Switzerland region is looking for a dedicated support employee who not only processes tickets but develops sustainable solutions and actively participates in the further development of modern cloud and workplace infrastructures. The company offers a collegial working environment with a high level of personal responsibility, where quality and well-thought-out solution approaches are in the foreground. In addition to flexible working models and targeted training support, candidates can expect the opportunity to take on sub-projects in the future and actively help shape processes.

02

Your task ##

• Support of customer inquiries in technical first- and second-level support
• Sustainable analysis and solution of IT incidents and service requests
• Participation in cloud infrastructure projects and workplace modernizations
• Coordination between customers, internal specialist teams, and external suppliers
• Documentation of technical solutions and further development of the knowledge base

03

Benefits ##

• Participation in external further training
• Independent organization of daily business
• Flat hierarchies
• Flexible working hours
• Progressive employment conditions
• Guaranteed hybrid or home office work
• Career and advancement opportunities
• Modern workplace
• Regular team-building measures and company events
• Structured and accompanied onboarding

04

Your profile ##

• Several years of professional experience in professional IT support required
• Sound knowledge of Microsoft 365 and Windows
• Experience with cloud environments and network basics necessary
• Independent, solution-oriented way of working is required
• Very good German skills in spoken and written form

05

Things to know ##

• Modern cloud infrastructures with a focus on Microsoft technologies in use
• Sustainable solution approaches take precedence over rapid ticket closures
• High personal responsibility and real co-shaping of support processes possible
• Collegial team with flat hierarchies and short decision-making paths
• Active support with further training and targeted promotion of professional development