Front Office Employee (50%)

Do you want to get involved? We give you room to maneuver. Do you think ahead? We support you in doing so. Together we shape the future for our customers! Interested? We look forward to meeting you!

The IV-Stelle Kanton Bern is undergoing change and relies on a modern corporate and leadership culture. The Service Center, as the service center of the IV-Stelle Bern, ensures that processes, services, and benefits are provided efficiently, uniformly, and with high quality. The Front Office is a central contact point for the IV-Stelle Kanton Bern. Here, a wide variety of concerns from insured persons, relatives, partner organizations, and employees converge daily. As a Front Office telephone operator, you ensure that callers quickly reach the right place, receive initial answers, and feel well taken care of.

What you can achieve with us

• You operate our telephone switchboard and receive the concerns of our callers in a friendly and professional manner.
• You clarify the matter, answer initial questions, and forward callers to the responsible specialists or external agencies.
• You provide support with simple questions regarding IV and AHV, our website, and forms.
• You receive visitors, register them at the responsible department, and support spontaneous requests at the reception.
• With your calm and service-oriented manner, you contribute to ensuring professional initial contact even in demanding situations.

Which skills are important to us

• You have completed vocational training.
• You have gained experience in telephony, at reception, in customer service, or in a comparable activity.
• You enjoy communicating confidently with a variety of people and can also quickly grasp and correctly categorize different concerns.
• You have very good German skills as well as good oral French skills.
• You work reliably, carefully, and independently and maintain an overview even with a higher workload.
• You are service-oriented, friendly, and can simultaneously appear clear and binding.
• Handling digital working tools and various IT applications is a matter of course for you.

Benefits

Working hours:
Annual working time (42 hours / week), possibility to work part-time as well as mobile, paid breaks

Vacation:
At least 25 days of vacation annually, 28 days from the age of 45 and 33 days from the age of 55. Possibility of unpaid leave

Salary:
Cantonal salary system, gender-neutral and transparent salary policy. Full salary during parental leave, military, civil protection, as well as civil service

Social insurance:
Above-parity participation in the contributions to the Bernische Pensionskasse, coverage of half of the premium for non-occupational accident, supplementary accident, and daily sickness benefits insurance

Education and training: Financial and / or temporal participation in education and training projects

Health:
Ergonomically equipped workplaces, free fruit, discounted meals in the in-house restaurant, relaxation room, in-house massage possibility, participation in fitness activities as well as rental bicycles

Does this suit you? Then get to know us! We look forward to your application.
For information, Anna Sterchi, HR Advisor, is available to you.
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