Customer Care Advisor (DE/FR)

In the business customer department at Salt, we bring the world of telecommunications closer to companies and inspire with simplicity and commitment.

At Salt Business, it makes a valuable difference to be a personal and dedicated contact person for the customer, compared to standard support through a call center.

Do you have experience in customer care and are you used to operating in the large enterprise segment?

Do you curiosity follow the innovations in this area and recognize their impact on business processes?

Then join us as:

Customer Care Advisor (DE/FR)

For our location in Biel/Bienne, we are looking for employees who will secure and expand business relationships with existing customers for German-speaking Switzerland in the long term.

Your tasks:

• You take responsibility for an existing portfolio of business customers throughout Switzerland.
• You offer your customers personal, competent first-level support in the areas of mobile communications, internet access, and fixed-line.
• You process incoming and outgoing inquiries (telephone, e-mail, letters) from fleet managers, account managers, and partners – always in compliance with our service level specifications and quality standards.
• You advise customers on our products and services and support them with questions regarding invoices, contracts, and technical topics (e.g., SIP trunk, vPBX, SD-WAN).
• You actively contribute to customer satisfaction and customer loyalty by acting quickly, solution-oriented, and professionally.

What you bring:

• You have at least 2 years of experience in telephone sales or customer care, preferably in a B2B telecom environment, with knowledge in the area of modern communication technologies (e.g., SIP Trunk, vPBX, SD-WAN).
• You are a strong team player and proactively seek advice and information;
• Your convincing and winning manner makes you a welcome business partner.
• You work in a structured and methodical way and are able to react and reprioritize tasks if necessary.
• Computer skills: MS Office applications (Outlook, Word, Excel). Good knowledge of CRM or the billing system (SAP), quick comprehension when using specific tools.
• Social skills: Able to build trust, both in relationships with customers and with your colleagues.
• You communicate fluently in German (orally and in writing) and can also communicate proficiently in French. Further language skills such as English or Italian are a plus.

What we offer

• Modern and ergonomic workplace in a dynamic and collegial environment
• 13th month salary
• Annual bonus (based on personal performance)
• Advantageous pension fund and social insurance
• 5 weeks vacation
• Home office up to 20% possible
• Free mobile subscription incl. roaming in the entire EU zone
• Various offers and discounts on our products
• Attractive employee discounts with our partners

Have you always dreamed of working in a refreshingly unique and diverse environment? Then we definitely want to get to know you.

Apply to us online (we exclusively consider online applications).

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