Customer Service Advisor

Are you... multilingual, resilient and do you enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application. We are... Callpoint - an owner-managed Swiss Call Center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived. Your responsibility * You are the first point of contact for all telephone inquiries * You process written customer inquiries and e-mails without errors * You process complaints, take on administrative tasks and customer inquiries * You manage attractive customer mandates and steadily expand your expertise in customer service * You record customer concerns in the system Your profile * You master German/Swiss German and French at level C1/C2 in spoken and written form * Italian and English in spoken and written form are desired * Completed commercial basic training or similar * Initial experience in Customer Service is an advantage * You are independent, resilient and have a quick grasp * Good PC skills are a requirement Your advantages * Pleasant working atmosphere, careful induction and individual support * Attractive employment conditions according to the collective labor agreement of the contact center industry * After the starting salary of CHF 4'314 (100%), your salary will increase by 4% per year in each of the first two years * Extra supplement: CHF 100.-/month (at 100% workload) for each additional mastered national language (FR/IT/EN) * Start by arrangement, workload of 80 - 100% possible * After the induction phase (probationary period), home office is possible Have we piqued your interest? Then I look forward to your online application! If you have any questions, Marion Sägesser is available to you at or at [ ](< >). j4id10442176jm j4it1042jm j4iy26jm