Team Lead - Managed Workplace

• Further education from day 1: We support you temporally and financially in your personal and professional development.
• Strong corporate culture: Open communication, helpfulness, authentic collaboration and a true learn-it-all mindset.
• Living New Work: Flexible work locations, workation in Europe and cultural exchange with colleagues from Spain.
• Team spirit: Work with people who are motivated to progress together – and want to learn from each other.
• Scope for design: With us, you can actively help shape things and create real added value for customers and the team.
• Top working environment: Modernly equipped offices, including in the Circle at Zurich Airport, in the PostParc in Bern and in a prime location in Basel.

Are you an experienced leader with a heart for the modern Microsoft workplace?

Do you want to lead, develop a team of workplace specialists, and together with them shape the modern workplace of our customers? Do you want to take responsibility for service quality, standardization and the further development of our Managed-Workplace-Services – and at the same time stay technically close to the action?

With us, the principle is: Engineering instead of processing. Ten similar tickets are not solved manually ten times – for us, they are the signal to build something that helps us in the future. Do you want to anchor exactly this mindset in a team?

Then we are looking for you! Let yourself be inspired by the isolutions Experience and experience a team that exchanges openly and directly, supports and challenges each other – distributed across Switzerland and Barcelona.

• You lead the Managed Workplace team technically and disciplinarily – including the dedicated customer teams – and specifically develop your employees through target agreements, development talks and a well-maintained skill matrix.
• You are responsible for the service quality and compliance with the SLAs across the entire workplace portfolio and are the escalation instance for complex customer cases and major incidents.
• You plan capacities, shifts and holiday coverage across the locations Switzerland and Barcelona and lead a distributed team with tact for cultural and linguistic differences.
• You actively drive recruiting, onboarding and succession planning and specifically expand the team.
• You anchor a true engineering culture in the team: You plan a fixed engineering portion in the capacity, evaluate recurring ticket patterns with your team and ensure that permanent solutions arise from them – automation, self-service, policy and standard changes instead of repetition.
• You specifically develop your team from a supporter to an engineer profile and make improvements measurable (share of recurring cases, degree of automation, ticket volume per customer).
• You ensure that our tools for standardization in our customer environments are used efficiently and correctly. You ensure documentation quality and a lively knowledge base – together with our vTeam Operations & Architecture&Automation.
• You are the Process Owner for the core processes of your team – for example onboarding, service expansion and transition – and are responsible for the operating documentation of your customers: current, traceable and audit-ready. You delegate the operational implementation to your technical leads.
• You work closely with the Product Owner, the Customer Success Management and the Service Desk and ensure that customer needs, roadmap and operations fit together.
• You bear the cost center and budget responsibility of your team, manage utilization and billability and support presales with effort estimations and technical expertise.
• You have completed training as an Informatiker/in EFZ or a comparable training; further education at HF/FH level is an advantage or already planned.
• You bring at least three years of professional experience in the Microsoft 365 environment at engineer level and have already gathered one to two years of leadership experience – technical or disciplinary.
• You are thoroughly knowledgeable in Microsoft 365, Intune, Microsoft Entra ID, Conditional Access and Exchange Online and can assess and support the technical decisions of your team.
• You think as an engineer: You recognize patterns in recurring cases, question manual processes and actively drive automation and standardization (e.g. with PowerShell) – even against short-term ticket pressure.
• You think in processes: ITIL-based incident, request, change and problem management as well as ServiceNow are familiar to you, and you enjoy being responsible for, documenting and further developing processes.
• You bring certifications such as MS-102, MD-102 or SC-300 as well as ITIL 4 Foundation or are ready to acquire them; leadership or coaching training is a plus.
• You lead with clarity and empathy, are capable of conflict, decisive and maintain an overview and the right prioritization even under load.
• You communicate confidently towards customers and management and live an open feedback culture.
• You have business fluent German and good English skills; French is an advantage.