Customer Service Clerk DE/FR 80-100% (m/f/d)

Digital Republic is the innovative and flexible provider for mobile subscriptions and mobile internet in Switzerland. As part of the mobilezone Gruppe, we work in Zürich (Schlieren) and pursue a clear goal: simple products with a strong price-performance ratio and personal support. You can expect a young and motivated team with short decision-making paths, a lot of personal responsibility, and an open "Du" culture. Do you want to think along, help shape things, and really make a difference? Then you are exactly right with us. To strengthen our team in Zürich (Schlieren), we are looking for you as Customer Service Clerk DE/FR 80-100% (m/f/d)

Your tasks
As a member of our support team, you are the important contact person for our customers and prioritize their satisfaction. You help with questions, solve problems, and ensure that our customers have an excellent experience with Digital Republic.

• You process customer inquiries via telephone and ticketing system in German, French and ideally in English.
• You support our customers with questions and advise them proactively regarding our mobile, home, and data subscriptions.
• You pass on customer feedback internally and thus contribute to the continuous improvement of our subscriptions and internal processes.
• You support back-office tasks and work together with other teams within the company.

What you bring with you

• A completed apprenticeship in the field of Kaufmann/-frau, customer dialogue or a comparable specialist field
• You have at least 2 years of experience in customer service. But even more important to us is that you enjoy communicating with people, always remain friendly, and keep an overview even with several simultaneous inquiries
• You write and speak fluent and stylistically confident German and French. Good English skills are an advantage
• You work independently, reliably, and precisely. You think along and like to take on responsibility
• Your positive and communicative personality distinguishes you and you enjoy truly helping customers
• You are willing to work on Saturdays occasionally and take time off during the week in return

What we offer you

• An exciting working environment in the telecommunications sector
• Hybrid working model with fixed office and home office days
• A collegial atmosphere with "Du" culture and great team events
• A free Digital Republic mobile subscription
• Attractive BVG insurance benefits
• Central location in ZH (Schlieren) with very good public transport connections
• The opportunity to contribute ideas and actively help shape the future of Digital Republic

Interested? Then we look forward to your complete application via our online application system. Further information about the position will be gladly provided by our HR team, [ ](< >), j4id10401671a j4it0939a j4iy26a