IT Helpdesk Specialist (a) [Ref:2465]

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through constant growth and expansion of core competencies, Freestar-Informatik AG offers its clientele a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clients. In doing so, we attach the highest importance to ensuring that applicants, clients, and jobs match optimally.

On behalf of our client, we are looking for a motivated, reliable, and flexible personality for the position of

IT Helpdesk Specialist (a) [Ref:2465]

per immediately or by arrangement

Your tasks

• Contact person for users regarding technical questions and malfunctions in 1st and 2nd level support via telephone, email, and the ticketing system
• Processing, prioritization, and documentation of support cases as well as close cooperation with the responsible specialist teams
• Participation in the maintenance of the knowledge base and the continuous improvement of internal processes and support processes
• Solution-oriented processing of support requests with the goal of ensuring reliable and efficient IT support

Your profile

• Completed commercial or technical vocational training, ideally with experience in the ICT environment
• Initial experience in IT support or in direct customer contact is an advantage; more important are a strong service orientation and enjoyment in supporting users competently
• Very good German skills in speaking and writing (at least level C1) as well as good French skills (at least level B2)
• Technical interest, a quick grasp of things, and the willingness to continuously familiarize yourself with new topics
• Independent, reliable, and structured way of working, combined with clear communication and an impeccable reputation

Your chance

• A varied activity in a modern company with contemporary infrastructure and a professional working environment
• Flexible working conditions as well as the possibility to spend part of the working time in the home office
• Independent work with varied tasks and the chance to contribute your own ideas
• Attractive opportunities for professional and personal development as well as targeted support for education and further training
• An open, collegial team, flat hierarchies, and a corporate culture based on trust, cooperation, and mutual appreciation

Details about this position

• Start of position per immediately or by arrangement
• Place of work Bern area
• Temporarily permanent employment
• Full-time 100%

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