Business Analyst Claims (all genders)

80-100%

Winterthur / Smart Working

Shape your future-- together with us!

As a Business Analyst Claims (m/f/d), actively shape the digital future of the insurance industry - in an agile, team-oriented environment that promotes flexibility, individual responsibility and open exchange. Use your analytical strengths, courage for innovation and a clear customer orientation to develop pragmatic solutions that bring immediately measurable benefits to our customers. In the Customer Operations area, we design individual claim and benefit experiences for our customers. Our customers are always at the center of everything we do. With our customer-first mentality, we ensure the highest customer satisfaction.

In the Customer Operations area, we design the individual experiences of our customers in the event of a claim or benefit. They are at the center of our work, and together with them, we find the right solution. In this way, we ensure the highest customer satisfaction with our customer-first mentality.

What awaits you

• Together with experienced colleagues from the product team, you develop innovative solutions for our customers.
• You analyze processes, take over requirements engineering and model business logic in DMN.
• You create test cases, execute them and accompany end users during the testing phase.
• You work in an agile, cross-functional team on target and future states and actively drive their implementation with your open mindset.

What you bring with you

• You have a passion for business analysis and requirements engineering, ideally with experience in a large company environment and are familiar with common modeling and description standards (e.g., BPMN, UML, use-case and user story notation).
• You approach new topics in a structured manner, can grasp complexity quickly and deliver high-quality results.
• You have a good technical understanding and enjoy working with software developers.
• Openness towards new technologies, especially artificial intelligence, and the readiness to utilize their potential.
• Certification as a Business Analyst / Requirements Engineer (IREB or comparable) is an advantage.
• Knowledge of the insurance industry is also an advantage.
• Experience with CX/UX design and working in agile teams is a plus.
• Very good German and good English skills round off your profile.

Are you ready to make a difference? Then we look forward to your application!

What we offer you

We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual.

Flexibility and freedom: Smart Working (flexible working model), annual working hours, 5 weeks vacation (6 weeks from age 50), holiday gift 2 weeks every 5 years, purchase of vacation up to 10 additional days/per year

Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging personal situations

Provision and insurance: Attractive pension fund with extensive supra-obligatory benefits including voluntary savings options, up to 30% discount on insurance products

Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the Swibeco benefits platform, subsidized lunch or Lunch-Card, Smart Working allowance CHF 200 per year

Mobility: Reimbursement for Half-Fare travelcard, Reka-Pay up to CHF 1-000 per year (20% discount), fleet discount, free e-charging station, AXA rental bicycles

Healthy balance in everyday work: Free check-ups, annual health weeks, diverse movement offers (online/offline), massage offers, quiet rooms, Employee Care, online health portal, various seminars/events around health prevention & mental health

Development: 3 days individual learning time, free coaching, large range of learning & development opportunities, financial participation in further training, promotion of internal mobility, talent development offers, seminars for employees 55+ (AXA Horizon), engagement in communities on different topics, participation in innovation projects (Innoday, AXA Hackathon, UnConference), 2 days time for volunteer work (environment & social)

Your future place of work

Pionierstrasse 3 - Google Maps

Apply now!

Do you have questions or further concerns? Bernhard Müller is happy to help you via email: bernhard.mueller@axa.ch

You can find more info about the application process here.

Diversity and inclusion are important to us at AXA

Openness, respect and appreciation of differences and similarities are essential features of cooperation at AXA Switzerland. We want to promote equal opportunities and also reduce barriers in the application process.

If you require support or individual adjustments due to disabilities, neurodivergence and/or health restrictions, you can contact the recruiting team at any time at hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we believe that every person has the potential to actively shape the future. Our goal is to create a dynamic, supportive and progressive working environment that inspires, encourages and promotes you. With a culture characterized by cooperation at eye level, trust and diversity. With our modern working conditions, we want to take the needs of our employees into account and give you the space to develop your strengths, take responsibility and engage with new ideas in the team. This way you can develop personally and shape the world of tomorrow with us - by protecting.