Customer Success Manager Agents (f/m/d) | 80–100% | Hybrid Working Model | Zürich

Company Description

Welcome to IAZI AG (a subsidiary of SMG Swiss Marketplace Group)

IAZI is one of the market leaders for real estate valuations in Switzerland with over 140 employees and locations in Zürich, Lausanne, as well as Goa in India. For over 30 years, IAZI has supported the national and international real estate industry with professional services, scientific analyses, and innovative software solutions. Our customers include owners, investors, project developers, and real estate financiers.

Our models are based on the largest nationwide data pool for the Swiss real estate market. With innovative solutions and the continuous further development of our offering, we actively drive the digitalization of the real estate industry. For our next growth phase, we are expanding our customer care team and are looking for you as Customer Success Manager Agents (80–100%).

Job Description

Your Responsibility
You are the first point of contact for our customers and ensure that they use our software solutions successfully and efficiently. You maintain long-term customer relationships, recognize needs early, and actively contribute to customer satisfaction and customer loyalty. At the same time, you make an important contribution to acquiring new customers and ensure smooth onboarding. You think ahead, recognize potential for improvement, and help us to make our processes more efficient.

Your Tasks

• You support our existing customers, further develop customer relationships, and recognize additional needs and business potentials.
• You create offers and contracts and ensure smooth onboarding of new customers, including training and solution presentation.
• You provide customer support and coordinate the solution of complex support cases. In doing so, you ensure that customer concerns flow into the continuous improvement of our products.
• You maintain the CRM and create regular reports.
• You take care of invoicing.
• You contribute ideas to improve our processes and support their implementation.

Qualifications

What you bring with you

Education & Experience

• You have a commercial education or a comparable qualification.
• You bring several years of experience in customer care, Customer Success, or the real estate industry.

Skills & Competencies

• You enjoy customer contact, communicate convincingly, and find pragmatic solutions even in demanding situations.
• You have very good written and oral expression in German as well as good English skills.
• You are interested in digital solutions and bring a good technical understanding.
• You work independently, structured, and solution-oriented, and maintain an overview even with several parallel tasks.
• You take responsibility, think entrepreneurially, and want to actively make a difference.

Advantageous

• French or Italian are a plus.
• Experience with SaaS products, APIs, or software integrations.

Additional Information

What we offer you

• 6 weeks vacation (with the possibility to buy up to 10 additional days)
• 40-hour week
• 18 weeks maternity leave and 6 weeks paternity leave. Also applies in case of adoption.
• Flexible working models (work-life balance is very important to us)
• Access to platforms for mental health, well-being, and counseling
• Half-fare subscription for public transport and 1st class travel by train between the SMG locations in Switzerland

Recruitment Process

We are convinced that recruitment is a mutual encounter where both sides get to know each other.

What to expect from us:

• Video submission
• Introductory interview
• Meeting with Hiring Manager
• Case Study & Team-Fit Meeting

Apply now
Send us your meaningful CV and, if you like, further documents that show us why you fit perfectly with us.
We look forward to meeting you!

#LI-Hybrid

About us

The SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies life for people with future-oriented products.

SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes real estate (ImmoScout24, Homegate, Flatfox, CASASOFT, IAZI), automobiles (AutoScou j4id10463790jm j4it1044jm j4iy26jm