Technical Customer Support Agent

Do you want to support our customers and partners with your technical know-how? In this role, you are the first point of contact for technical questions, analyze errors using modern tools, and ensure together with the team that solutions are found quickly and reliably. At the same time, you continuously develop our knowledge and our processes.

Your tasks

• Telephone and written processing of technical inquiries
• Support of our customers and partners in technical matters
• Error analysis with most modern tools
• Collaboration on the knowledge base as well as the processes

Your skills

• Technical training or proven professional experience in this area
• Proven knowledge in setting up internet connections (TV, email configurations, antivirus systems, firewalls) as well as in the operation of mobile phones and tablets
• Sound know-how regarding the operating systems Windows, MAC OSX as well as network knowledge
• You love direct contact with customers and keep an overview even in hectic situations
• As a team player with an exact and reliable way of working, you support efficiently and successfully
• You appreciate the advantages of shift work (excl. night)
• Very good German skills, oral and written
• Good French skills orally

What we offer

Work and leisure
Home office, flexible working time models, close to public transport, modern office at Bielersee, unpaid leave, vacation purchase

Individual promotion
Support for training and further education, internal know-how transfer

Work culture
Flat hierarchies, creative freedom, high degree of freedom and personal responsibility, goal-oriented teamwork

Fringe Benefits
Discounted Quickline products, Reka-Geld, Half-Fare travelcard, sports opportunities, fruit and drinks, discounted Shiatsu massages

Why Quickline?

Quickline is a Swiss telecommunications provider that has been offering award-winning internet, TV, landline and mobile in Switzerland for over 30 years. With around 200 employees and independent, regionally anchored partners, we ensure personal customer service on site in a highly competitive market and connect private customers as well as SMEs with the world.

Your contact person

Do you have questions about the position?
I am happy to advise you.

Therry Jaberg
Head of Human Resources

+41 32 559 98 62

therry.jaberg@quickline.net
We look forward to meeting you!

We wish to fill this vacancy without external personnel service providers.