Customer Care Specialist (m/w/d) 80-100%

We move and inspire people. Simple. Sustainable. Ahead. ##

AMAG Import AG is the most successful automobile importer in Switzerland with the brands Volkswagen, Audi, SEAT, CUPRA, Škoda and VW Nutzfahrzeuge.

To ensure competent support and advice for our customers across all communication channels, we are looking for a service-oriented personality as a Customer Care Specialist (m/w/d) 100% for our Customer Care department at the headquarters in Cham ZG, effective immediately or by arrangement.

How we inspire you ##

• Special conditions for vehicle purchase and service: For you and your family - because we know how important mobility is
• Travel with discounts: Travel cheaper worldwide with Europcar
• ZIF: Additional individual days off - purchase additional vacation days and treat yourself to a well-deserved longer break
• Living flexibility: Balance family, hobby and profession - enjoy the flexibility of hybrid working
• Life long learning: We participate in your further education - boost your career!
• Fit for free: Use our free gym for your health and fitness
• Promoting creativity: Work in our modern project space at the headquarters

What you can achieve with us ##

• Customer support: You support our customers and partners in all aftersales and sales matters in connection with their vehicle as well as the associated services via various channels (email, telephone, chat, etc.)
• Hub function: You coordinate inquiries with internal and external bodies (e.g. manufacturers)
• Documentation: You document customer cases in the CRM system for the purpose of tracking and data analysis
• Customer satisfaction: You focus on increasing and maintaining customer satisfaction
• Decision-making competence: You make decisions independently within the framework of a coordinated budget

What you bring with you ##

• Education: Technical basic training with commercial competence or commercial basic training with high technical expertise
• Language skills: Stylistically confident German in spoken and written form as well as very good French skills
• Social Skills: Your strengths lie in negotiating skills as well as competent and experienced handling of customers
• Experience: Professional experience in technical customer service in the automotive industry is an advantage
• Tools: Proficient in handling M365 combined with IT affinity
• Personality Fit: Team player and solution-oriented personality with quick comprehension and networked thinking

Do you think we could fit together? ##

Then we look forward to your online application. By the way: We do not need a cover letter.

Do you have questions about the position or the application process? Then simply contact me via WhatsApp short message. Information on data protection can be found in our data protection regulations. Then we look forward to your online application. By the way: We do not need a cover letter.

Do you have questions about the position or the application process? Then simply contact me via WhatsApp short message. Information on data protection can be found in our data protection regulations.

• Dario
• Recruiter
• 079 536 17 50