Commercial Manager

The Service informatique de l'Entité neuchâteloise (SIEN) is looking for a

Commercial Manager
SIEN222

SIEN is responsible for the IT of the State and its partners (municipalities, schools, health, social, and parapublic sector).
It defines the IT strategy, studies needs, proposes global IT concepts, and ensures a set of services for all Neuchâtel public authorities.

Your missions
At the heart of the relationship with our clients, you ensure the smooth running of the entire commercial process, from the initial request to after-sales follow-up. Acting as a true interface between clients and SIEN teams, you contribute to offering a fluid, efficient, and high-quality service.
You manage and follow up on client requests, offers, orders, as well as contractual relationships. In this framework, you advise and support clients in expressing their needs and coordinate their processing with the relevant teams. You also ensure the follow-up of invoicing for mandates, IT equipment, and fees, as well as the management of service catalogues. For the commercial domain, you actively participate in the efficiency of processes. Finally, you ensure after-sales follow-up, analyze the main commercial indicators, and propose improvements to simplify and fluidify the sales processes.

Your profile
You benefit from higher academic training, a federal diploma of sales specialist, or a title deemed equivalent, supplemented by 3 to 6 years of professional experience in a similar field. You have very good knowledge of sales management, master the financial ERP SAP, and are comfortable in an IT environment.
Client and solution-oriented, you are recognized for your interpersonal ease, negotiation skills, and ability to find concrete solutions. Autonomy and rigor allow you to manage priorities effectively, while your curiosity and ability to propose ideas contribute to evolving and improving practices.

Place of work: Av. des Cadolles 7, 2000 Neuchâtel
Application deadline: 19.10.2026
Salary: Class 7
Start of activity: 01.01.2027

Additional information
M. Fabrizio de Biase, head of the Centre relation clients (CRC), email: fabrizio.debiase@ne.ch

Working for the State
This full-time position can be filled at 80% and 100%.
Diversity is a fundamental value that we cultivate with conviction and we are committed to creating an inclusive environment where every person, regardless of their origin, gender, or background, feels fully integrated and valued.

What we offer for this position

• Integration within a dynamic and welcoming team.
• A working environment where the human aspect is at the heart of our concerns.
• A varied and diverse position at the heart of current events.
• A flexible schedule and the possibility to telework.