Customer Service Clerk Renewable Energies 60 – 100% (m,f,d)

The future is renewable - also in electricity & gas. We are helping to shape this future! Pronovo is actively helping to shape this future on behalf of the Confederation. We manage subsidy programs for renewable energies and are responsible as an accredited certification body for guarantees of origin (HKN) of electricity as well as fuels and combustible fuels. The Customer Service department is responsible for processing customer inquiries, complaints, and ensuring customer-oriented and efficient support. To strengthen our team, we are looking for our location in Frick, starting immediately or by arrangement, a/an Customer Service Clerk Renewable Energies 60 -- 100% (m,f,d)

About us

What you will do:

• You are the first point of contact for our customers and process telephone and written inquiries -- even with more demanding issues, you find suitable solutions.
• You coordinate incoming tickets and ensure that these are efficiently forwarded to the correct specialist departments.
• You reliably maintain and update customer data in our systems, thereby ensuring high data quality.
• You take over the professional processing of complaints and reclamations and actively contribute to high customer satisfaction.
• You are responsible for smooth incoming and outgoing mail and always maintain an overview.
• You contribute your ideas and actively participate in the further development and optimization of our processes in customer service.

What you bring with you:

• You have a completed commercial basic training or a comparable qualification.
• Ideally, you bring experience in customer service or in a comparable service-oriented function.
• Your customer orientation is pronounced -- you listen attentively, think solution-oriented, and keep a cool head even in challenging situations.
• You communicate stylistically confident in very good German and additionally have good knowledge of French, which you can safely apply in customer contact. Italian skills are a plus.
• You work in a structured, reliable manner and maintain an overview even with several parallel inquiries.
• You enjoy working with different departments and see yourself as an important interface in the company.
• You are open to changes, think ahead, and like to contribute actively to improvement processes.
• Handling common IT systems is easy for you, and you quickly familiarize yourself with new tools.

What you can look forward to:

• Meaningful activity in the environment of renewable energies and sustainability
• Flexible working hours with home office and workation possibilities
• Attractive employment conditions with generous holiday entitlement
• Very good social benefits and attractive pension fund
• Mobility bonus, lunch checks and parking space on site
• Diverse training and development opportunities
• A collegial, positive working environment with an lived <<Du-Kultur>> in which cooperation and mutual support are highly valued

Are you interested? We look forward to your complete online application. Do you have any questions? Jasmin Schlüchter (Head of Customer Service) as well as Sandra Kym (Human Resources) are happy to assist you via Tel. For applications from recruitment agencies, our [AGB](< >) on our website apply. j4id10468999jm j4it1145jm j4iy26jm