Customer Success Manager

• Further education from Day 1: We support you temporally and financially in your personal and professional development.
• Strong corporate culture: Open communication, helpfulness, authentic collaboration, and a real learn-it-all mindset.
• Living New Work: Flexible work locations, workation in Europe, and cultural exchange with colleagues from Spain.
• Team spirit: Work with people who are motivated to move forward together – and want to learn from one another.
• Scope for design: With us, you can actively help shape things and create real added value for customers and the team.
• Top working environment: Modernly equipped offices, including in the Circle at Zurich airport, in the PostParc in Bern, and in a prime location in Basel.

Are you the person who does not manage customer relationships, but shapes them?

Do you want to proactively lead our customers to success – instead of waiting for tickets? Do you want to understand what a customer really needs, recognize problems before they arise, and ensure that our Managed Services unfold their maximum benefit?

Then we are looking for you! Let yourself be inspired by the isolutions Experience and experience a team with us that exchanges ideas openly and directly, supports and challenges each other.

• You accompany our customers during onboarding into the Managed Services and ensure that the start is successful from the beginning.
• You look after your customers continuously and proactively, are regularly on-site, and know their business, their goals, and their stumbling blocks.
• You empower your customers to derive maximum benefit from our services – adoption, use of new service components, meaningful further development.
• You recognize risks and recurring patterns early and address them before they become problems.
• You identify additional needs, promote cross- and upselling, and hand over cleanly to Presales.
• You strengthen customer loyalty and are responsible for contract renewals together with the Team Leads.
• You feed customer feedback back to our Product Owners and Team Leads in a structured manner and thus become the voice of the customer in our service roadmap.
• You bring several years of experience in customer care in the IT service environment – as a Customer Success Manager, Account Manager, Service Manager, or from a consulting-oriented technical role.
• You have a solid basic technical understanding of Microsoft 365 and Azure and can speak with engineers at eye level without having to be an engineer yourself. Certifications such as MS-900 or AZ-900 are something you already have or you will acquire them with us.
• You think entrepreneurially: contract, margin, renewal, and growth potential are not foreign terms to you.
• You work proactively instead of reactively – you do not wait for escalations, but rather approach customers.
• You convince through communication and moderation strength, can prepare and confidently conduct service reviews, and move securely between technical teams and decision-makers on the customer side.
• You work independently, structured, and relationship-oriented, and bring the willingness to be regularly on-site at your customers.
• You have proficient German; good English skills are an advantage, French is an additional plus.