Social media specialist

Berne, Suisse (and home office) | 80-100%

What you can contribute

• Support Swiss representations abroad in the development of their social media presence: strategy, positioning, account management, coaching and best practices
• Analyze and develop the Social Media presence of the external network by means of audits, concrete recommendations, training, workshops and practical tools
• Ensure the Community Management of the channels of the DFAE and the head of the Department, monitor reactions and discussions and coordinate responses with the competent services, including on sensitive topics
• Measure and analyze the performance of channels and content, develop KPIs and reporting and derive recommendations to continuously improve their impact
• Detect trends and new uses, perform benchmarks, test new tools, formats and functionalities and actively propose new approaches to the Social Media team
• Contribute to the development of Social Media standards, processes and best practices of the DFAE, in Suisse and in the external network

What makes you unique

• Training or professional background in the field of communication, social networks or in a related field (apprenticeship, higher diploma, HES, university or equivalent training)
• Professional experience in social networks, ideally in a company, agency, media or within an organization with a strong digital presence
• Excellent mastery of the main Social Media platforms, their administration tools and their evolutions, as well as solid experience in Social Media Analytics, reporting and KPI monitoring
• Proven experience in Community Management, including in the handling of sensitive topics, as well as in consulting, auditing and supporting accounts
• Very good analytical and writing skills, sense of service, initiative and ability to work independently while enjoying teamwork
• Very good knowledge of two official languages and English; knowledge of a third official language is an asset

In a few words

What we offer

• Working for Suisse We are committed to the success of the Swiss model and to the well-being of the population.
• Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different points of view.
• Health at work We assist and advise our employees on all matters related to physical or mental health.

All benefits (https://www.stelle.admin.ch/stelle/fr/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html)

On behalf of the Federal Council, the Département fédéral des affaires étrangères (DFAE) designs and coordinates the foreign policy of Suisse. It also strives to defend the interests of the country and promote its values.

A staff unit, the Secrétariat général (SG-DFAE) assists and advises the head of the department in his daily activities. It prepares files intended for Parliament and the Federal Council and informs the public about the activities of the department. It also supports contract management within the DFAE, leads the Compliance Office of the DFAE and verifies the effectiveness of the risk management system, controls as well as conduct and supervision processes. It also ensures equal opportunities within the DFAE and handles all historical questions concerning the department. Subordinate to the Secrétariat général, Présence Suisse implements the international communication strategy of Suisse.

Additional information

Questions about the position

Jade Guerne
+41 58 48 45889

Questions about the application

HRB EDA