Team Lead Partner Success (m/w/d) 100%

What you move with us

• You lead and coach our Partner Success Team, which currently consists of around three employees, promote their individual development, and support them with complex inquiries as well as in complaint management.
• Your everyday life consists of a versatile mix: You are responsible for the establishment and operational management of Partner Success and are simultaneously active yourself in partner care.
• You develop the entire Partner Journey – from onboarding through engagement, growth, and loyalty to offboarding. For each phase, you define concrete actions and implement them with your team – always with the focus on empowering our fiduciary partners and promoting their successful collaboration with bexio.
• You create the foundation for effective partner care: You establish clear processes, tasks, roles, and responsibilities and ensure their implementation in daily business.
• Together with your team, you co-design training formats, conduct them, and sell suitable training offers that strengthen the product knowledge and application competence of our fiduciary partners.
• Monitoring partner activity and relevant KPIs is just as much a part of your tasks as deriving and implementing concrete measures to strengthen partner empowerment and loyalty.
• You work closely with sales and ensure coordinated processes between partner acquisition and partner care. In doing so, you specifically involve marketing, support, and product management.

Your backpack for this position

• You bring at least three years of leadership experience. Experience in the SaaS or FinTech environment is a big plus.
• You have a completed education or further training in business administration or leadership at least at HF level.
• You have sound experience in Customer Success, sales, or account management and in building teams (responsibilities, processes, etc.).
• You convince through conceptual skills and strategic thinking and consistently implement ideas into practice.
• You present convincingly and can co-design, conduct, and sell training offers.
• You manage goals and improvements based on KPIs and work closely with other specialist departments.
• You communicate with business proficiency in German and English; French and/or Italian are an advantage.

What you can look forward to

• Hybrid model and working hours that adapt to your life.
• 5 weeks of vacation plus the option for unpaid leave.
• Yoga, bootcamps, massages, and legendary grill sessions.
• 16 weeks of maternity leave and 3 weeks of paternity leave.
• bexio takes over 63 % of your pension fund contributions – for more net from your wages.

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