Customer Service Consultant

As a Customer Consultant, you competently support customers with questions regarding invoices and payments. You process incoming telephone inquiries efficiently, solution-oriented, and customer-friendly.

Tasks:

• You answer telephone customer inquiries in the invoicing environment
• Support with questions regarding invoices, payments, and outstanding amounts
• Agreement of installment payments and deferrals according to specifications
• Processing of credits, refunds, and offsets
• Implementation of connection suspensions and unsuspensions
• Correction or cancellation of invoices if required
• Recognizing customer needs and actively creating added value (e.g. - switching to online payment, help with self-care, adjustment of payment method, sales)

What you bring with you:

• Experience in customer service, contact center, or in a commercial environment is an advantage
• Enjoyment of telephone customer contact
• High customer and service orientation
• Empathic, friendly, and solution-oriented communication
• Interest in finance, invoicing, or payment topics
• Independent, reliable, and structured way of working
• Good German skills in speaking and writing
• Confident handling of IT systems and quick comprehension

We offer you:

• Workload: 80-100%
• Working hours: Monday to Saturday between 08:00 and 18:00
• Home Office negotiable after 1-2 months of induction time.