Team Lead - Managed Infrastructure

• Further education from Day 1: We support you temporally and financially in your personal and professional development.
• Strong corporate culture: Open communication, helpfulness, authentic collaboration and a genuine learn-it-all mindset.
• Living New Work: Flexible work locations, workation in Europe and cultural exchange with colleagues from Spain.
• Team spirit: Work with people who are motivated to progress together – and want to learn from one another.
• Scope for design: With us, you can actively help shape things and create real added value for customers and the team.
• Top working environment: Modernly equipped offices, including in the Circle at Zurich airport, in the PostParc in Bern and in a prime location in Basel.

Are you a leadership personality who wants to build and shape an Azure team?

Do you want to lead a young Azure team, take them to the next level professionally and jointly be responsible for the stable, secure and economical operation of our customers' cloud platforms? Do you want to help shape structures instead of just managing them?

With us, the rule is: Engineering instead of processing. Recurring tickets are not a permanent state for us, but the trigger for a permanent solution – automated, standardized, documented.

Then we are looking for you! Let yourself be inspired by the isolutions Experience and experience a team that exchanges ideas openly and directly, supports and challenges each other – distributed across Switzerland and Barcelona.

• You lead the Managed Infrastructure team professionally and disciplinarily and develop your employees specifically from Azure Support towards engineering and expert level – including a binding certification roadmap.
• You continue to build up the still young team: Recruiting, onboarding, skill development and succession planning are in your hands.
• You are responsible for platform stability, monitoring, backup and restore as well as patch compliance in our customers' Azure environments.
• You are the escalation point for major incidents at the infrastructure level and ensure clean root-cause analyses and sustainable measures.
• You plan capacities, on-call duty and shifts across the locations in Switzerland and Barcelona, taking into account regulatory requirements – for example, customers from the financial sector with access exclusively from Switzerland.
• You anchor an engineering culture in the team: Recurring cases are recognized as patterns and permanently eliminated with automation, Infrastructure as Code or standard changes – for this, you deliberately plan capacity.
• You manage the cooperation with our vTeams Operations and Architecture & Automation regarding Landing Zones & Infrastructure as Code Framework.
• You are the Process Owner for the core processes of your team – for example onboarding, service expansion and transition – and are responsible for your customers' operating documentation: current, comprehensible and audit-ready. You delegate the operational implementation to your technical leads.
• You work closely with the Product Owner, the Customer Success Management and the Service Desk and ensure that customer needs, roadmap and operation fit together.
• You bear budget, utilization and cost responsibility, keep an eye on your customers' Azure costs and support presales with infrastructure offers – together with our Supplier & Contract Management also at the interface to Microsoft and our partners.
• You have completed training as an Informatiker/in EFZ or a comparable training; further education at HF/FH level is an advantage or already planned.
• You bring at least three years of professional experience in Azure operation or engineering and have already gained one to two years of leadership experience – professional or disciplinary.
• You know Azure broadly: Subscriptions and governance, compute and storage, network, Entra ID and RBAC, backup and disaster recovery, Azure Monitor as well as cost management.
• You have a good understanding of Infrastructure as Code (Terraform), Git-workflows and CI/CD pipelines and can assess and support your team's technical decisions.
• You think like an engineer: You question manual processes, recognize patterns in recurring cases and actively drive automation and standardization.
• You think in processes: ITIL-based incident, change and problem management as well as ServiceNow are familiar to you, and you like to take responsibility for processes and their documentation – also in the audit context.
• You bring certifications such as AZ-104; AZ-305, AZ-500 or AZ-400 as well as ITIL 4 Foundation are a plus.
• You bring development and change competence, have technical depth and can simultaneously delegate and empower.
• You lead an intercultural, distributed team confidently, keep a cool head in crisis situations and communicate clearly towards customers and management.
• You have very good German and English skills (the team partly works in English at the Barcelona location); French is a plus.